Episode 113

Stefanie Fox

Podcast Length: 1hr 10 min | Date Published: 2nd November 2021

Why you can’t solve today’s recruitment challenges with yesterday’s solutions.

I talk to salon owners in multiple countries every week, and no matter where they are in the world, they all have lots in common.

But if there’s one thing that unites them more than ever, it is the recruitment and retention of team members.

And I’ll bet that didn’t surprise you at all.

So that’s what we are going to talk about today.

My guest on today’s episode is Stefanie Fox from Talent Match which is a recruitment and Teambuilding agency that specialises in the hair and beauty business.

Stefanie brings a wealth of knowledge and insights into how salons can solve the recruitment issue and she does so in a really well informed and upbeat positive way.

You are going to really enjoy listening to her.

In this episode we discuss:

  • What the key things are that employees want from a job today.
  • Why people change jobs.
  • The importance of salon culture.

And lots more!

In this Episode:

[02:31] Stephanie shares why people describe her as a unicorn in the salon industry.

[08:26] Why Stephanie doesn’t think a formal education is a prerequisite for success in the salon industry.

[11:09] How Stephanie’s company, Talent Match, helps salons thrive.

[18:42] The salon industry reset that has occurred as a result of the COVID-19 pandemic.

[27:18] What Stephanie thinks the salon industry working model is going to look like in the future, and what it is going to take to get there.

[34:45] Desires of hairdressers today, according to results from a survey conducted by Talent Match.

[39:12] Knowledge that salon owners should be passing on to hairdressers.

[42:30] How technology has adapted peoples’ expectations of their jobs, across industries and generations.

[44:27] The top three reasons that push hairdressers to leave a salon, and how to combat these.

[49:20] Why Stephanie thinks there is such a high turnover rates in the salon industry.

[52:50] Stephanie explains the concept of unconscious incompetence.

[53:44] The importance of building relationships with your hairdressers.

[56:37] Unpacking what it means to “charge your worth.”

[59:44] Stigma carried by the salon industry, and how this has impacted prices.

[1:02:24] The top Google search one month into the COVID-19 pandemic in the US.

[1:03:33] Matchable; the software that Stephanie is going to be launching early in 2022.

[1:05:12] What Stephanie thinks salon industry business models are going to look like in the future.


Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast.

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Stephanie Fox for sharing her insights with me for this week’s episode. Until next time!



Links and Resources:

Grow My Salon Business

Website | Facebook | Instagram


Stephanie Fox – Talent Match

Website | Instagram | Clubhouse