Consultations Can Make or Break Your Salon
- The future of education
- The relevance of awards
- Leadership
- The importance of training for young hairdressers
- Succeeding as a woman in business
In This Episode:
[01:35] Welcome to the show, Vivienne!
[02:04] Vivienne talks about where she is in her career today.
[04:31] Confidence comes from knowledge, so at the beginning and don’t be afraid to be the dumbest one in the room.
[06:12] When was the inception of hairdesigner.tv? What was the inspiration to start it?
[10:17] They speak about the website, what it includes, and how to use it.
[12:50] She tells us a story about going to a high-end salon in London and being surprised that there was no consultation.
[18:39] Vivienne talks about the course she built around the consultation and how it has increased the stylist business.
[21:29] To be a person of influence behind your chair means that you are a leader because you are leading someone. Don’t abuse it; listen to your clients.
[24:10] Do you know how to interpret what a client wants, to make it work for their face and their hair texture?
[26:13] Vivienne speaks about being confident about customizing hair cuts, knowing angles, and cutting to bone structure.
[28:30] Doing hair cuts can be a money issue because customizing a cut can take more time than doing a basic generic cut.
[30:33] Hairdesigner.tv can be used as a training tool to get stylists up to the level you need them to be for your salon.
[31:32] Vivienne tells us about what she saw on a YouTube video where someone was cutting a fringe, they used seven techniques, but why?
[34:57] Are awards as relevant today as they were in the last 30 to 40 years?
[38:13] She speaks to us about her documentary called ‘Not Just a Hairdresser.’
[42:31] Have you ever wanted to own a salon?
[43:55] Vivienne believes that leadership is the most important thing of all, surrounding yourself with people who are extraordinary and lead by example.
[49:44] Being from England, how has living in America changed you as a hairdresser and as a businesswoman?
[51:36] Vivienne’s advice to young women today is, design your lifestyle first then back your career into it. What’s most important to you? Career? Family?
[57:11] Vivienne, thank you so much for sharing all of your beautiful thoughts.
@viviennemackinder
