Train your receptionists to go the extra mile, train them to tell clients what they can have, not what they can’t have! Train them

As a salon manager, if you look at the people on the team they usually break down into three categories. Fantastic, average and a

What do you do really well, and how often do you remind yourself?

If you gave me a bottle of shampoo for Christmas, I’d probably not be impressed, but if you gave me a…