What can you do in 5 seconds?
Most people would say, “not much”. But, what can you do in 5 seconds to give the people you work with and your clients a more positive experience?
Probably the first one you will think of is Smile!. But you could also…
Say Thank-you.
Hold a door open for someone.
Help them with their jacket on or off.
Ask, is there anything I can help you with?
Offer them a refreshment
Offer them a magazines
Ask if they’re comfortable
Listen attentively
Offer encouragement
Send a happy emoji text message
Give someone a hug
Tell someone you like their hair, or shoes, or top, or makeup
Offer any compliment
Many of us, as both individuals, and salons, work very hard at trying to make good things happen for our clients and colleagues and sometimes, ‘it’s giving or doing the simple things that matter the most’.
Don’t dismiss the simple things…
Be careful not to dismiss the importance of the simple things, the soft skills like, patience, kindness, a genuine smile, being approachable, giving encouragement. They can all have an enormous impact on both the giver and receiver.
Whether it’s with your families, clients or team members, it’s in those ‘5-second opportunities’ that each of us have the chance to really make each other feel good.
There’s a famous quote by Mahatma Gandhi who said, “Be the change you wish to see in the world”. Using those 5 second opportunities to exhibit [and in-turn, encourage] the behaviours we want to see from others is a good place to start.
Imagine what it would be like if everyone on your team always did that.
Thank you for watching…
