How do you organise your time?

Published on 10th May 2022

  As a salon owner or salon manager, how do you organise your time? I hate it when someone says this to me but the answer is, “it depends”. It depends on things like, how many people do you have on your team? How many salons do you have? Do you see clients yourself? And, […]

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How do you deal with salon complaints?

Published on 3rd May 2022

  How do you deal with salon complaints? No matter who you are, and no matter what you do, you will not make every client happy. So from a manager’s perspective how should you handle salon complaints? Even when they are not happy, most clients don’t want to complain. They don’t want to make a […]

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Responsibilities of a salon manager.

Published on 26th April 2022

  What are the responsibilities of a salon manager? That’s the question. And the real answer is, “It depends!” In all likelihood, there are 3 different types of people watching this video. The first is that you don’t own the salon, but are managing the salon for the owner. The second is that ‘you’ are […]

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Top 5 tips for the first time Salon Manager

Published on 20th April 2022

  If you are a salon manager, then there was a time when it was your first day in the job. And if you are not yet a salon manager, but aspire to be, then that first day as manager is yet to happen. There are usually two possible scenarios of how first-time ‘salon managers’ […]

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Are you starting out in the hairdressing industry?

Published on 3rd August 2021

Congratulations and welcome to what can be an exciting, fun, worthwhile and potentially well-paid career.

For some it doesn’t always become a great career so here are 5 bits of advice to help you on your way…..

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What will you learn today?

Published on 27th July 2021

Everyone I have ever met who is successful at what they do has one thing in common, they never stop learning!

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Are you achieving your goals?

Published on 20th July 2021

Are you achieving your goals? If you are like most people the answer will be “some of them yes!” and some of them “no”.

There are two types of goals, outcome goals and process goals. Achieving your outcome or results goal is dependent on achieving your process goal.

The process is the most important as if you focus on this, you’ll get the results!

“Focus on the process and the results will take care of themselves.”

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Is it still working?

Published on 13th July 2021

The easy option is to keep doing what you’re doing just because that’s what you’ve always done….but maybe this isn’t working anymore.

Ask yourself the question “is it still working” then give yourself an honest answer. Once you have acknowledged that it isn’t working anymore and something needs to change, then you are already moving forward.

Next, it’s about working out some alternative ways of achieving the outcome and becoming unstuck….. Now keep going!

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If there was just one thing!

Published on 6th July 2021

If there was one thing that you could do right now today that would make you a better hairdresser, or manager or salon owner, what would it be?

Imagine if you changed just one thing a day, or even just one a week, where you would be in 12 months from now….?

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If you don’t grow, your business never will.

Published on 29th June 2021

  “If you don’t grow, your business never will.” Whether you are an individual or a salon owner, what are you doing to ensure that you keep learning, growing and developing as a professional? The really successful people in any industry recognise that their education is never complete and that ultimately it is down to […]

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Just start!

Published on 22nd June 2021

We all have people we admire for their ability to do something well but it’s worth remembering that there was always a point in time when they were only as good as you are now. What sets them apart is that they made a decision to master that skill and committed to making it happen.

That is what you have to do….. just start! And just by starting you are way ahead of most people who lack the courage to even try!

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Focus on the process and the results will come.

Published on 15th June 2021

Having goals is important but having goals on their own won’t guarantee the results.

If you want to increase the likelihood of getting the results you want, then start focussing on the processes involved and trust that the results will come!

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Make me feel important!

Published on 8th June 2021

Having the ability to make someone feel like they are the only one in the room is a very important skill to develop as hairdressers. We want our clients to feel important, that we don’t take them for granted and that we are 100% focused on them.

How good does it make you feel when someone blows you away with their friendliness and service?

Check out these top tips that will help you ensure that every client who walks in your door feels important and that you are completely focused on them.

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Do you want more?

Published on 1st June 2021

Most people want more but if you ask them what they are doing to learn how to get more, most people are doing very little, if anything at all.

What are you doing to get a different outcome? Most people spend more time planning for their summer holiday than their life but if you want something different to happen it’s all down to YOU! YOU are your greatest asset so it’s important to spend time planning what you need to do and developing yourself so you get more as a result. Here are some practical tips on how to get started.

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5 steps to improve Client Retention

Published on 25th May 2021

The secret to long term success is client retention. If we worked as hard at keeping the clients we have, as we do at attracting new clients, then perhaps we wouldn’t need as many new clients? Keeping existing clients really is the secret to long-term success!

Here are 5 steps to help you ensure you keep your clients as long as possible!

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Give them a reason to prebook

Published on 18th May 2021

You don’t get to be a fully booked and well-rewarded hairdresser just by doing great work. For that to happen you need to be doing the most work and that means pre-booking people for their next appointment before they walk out of the door.

Pre-booking your clients is an easy thing to do when you know how…..

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What’s your average bill?

Published on 11th May 2021

What’s your average bill and why is it even important?

Your average bill is an important number to understand because the higher it is the fewer clients you need to see in order to generate the same amount in revenue.

A high average bill is a reflection of how successful you are as a ‘well-rounded hairdresser’.

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What are the little things that will set you apart?

Published on 4th May 2021

Business can be a lot like sport. When it boils down to it, one team wins because they are doing lots of little things better than the other team… and it’s the same in business.

What are the little things that set you apart and will make you a winner?

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One client at a time

Published on 21st April 2021

“You build your business, or your column, one client at a time.”

The very lifeblood of our business is fuelled by not just attracting new people, but…

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Coronavirus re-opening checklist.

Published on 4th May 2020

In many countries and states, we are already starting to see a gradual lifting of restrictions and re-opening of salons.  As salons prepare to re-open and stylists get ready to return there will be new safety guidelines that we must follow for the health and safety of our team and our clients.  I also believe […]

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Coronavirus action plan.

Published on 23rd March 2020

Welcome to this special episode of ‘The Two Minute Salon Manager’. I hope you are bearing up okay in this time of uncertainty. I think it’s the uncertainty and the chaos that accompanies it that creates fear of what the future holds. In amongst all the hysteria, it is important that you control your own […]

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Finish strong!

Published on 3rd December 2019

Finish Strong! Only three weeks until Christmas! And for most salons, this is the busiest time of the year… Some businesses have had a good year. Others maybe haven’t fared so well. But … there are still three weeks to go, so capitalize on every opportunity to finish strong, not just financially but personally and […]

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Should you open another salon?

Published on 26th November 2019

Salon owners often ask my opinion as to whether or not they should open a second salon. The thing to be careful of is assuming that because you may have one successful salon that you have the ‘magic touch’ and that the obvious next step is to open a second salon. I’m certainly not saying […]

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Make me feel important!

Published on 19th November 2019

I was talking to someone recently who had met a very well known political figure. And even though they had only met them for a couple of minutes, they said that, “They had this ability to make you feel like you are the only one in the room and that they were completely focused on […]

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Owner/managers how do you split your time?

Published on 12th November 2019

As an owner or manager, how do you split your time? I hate it when someone says this to me, but the answer is, “It depends”  It depends on things like, ‘how many people you have on your team, how many salons you have, whether or not you see clients yourself, and even what your […]

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To do or not to do?

Published on 5th November 2019

Every day we have 24 hours in which to ‘DO’ stuff. The challenge that most of us have is that we talk about ‘Doing’ as opposed to actually ‘DO’ what we need to. There are typically all sorts of reasons why we talk about ‘Doing’ but actually never ‘Do’. We blame time, we blame resources, […]

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Friday feedback!

Published on 29th October 2019

How do you go about giving people feedback? As an owner or manager, part of your job is to build a team and to grow the business and the people in it. And one of the ways you do that is by giving people feedback on their performance. Inevitably the feedback will be a mixture […]

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10 Things great teams do

Published on 22nd October 2019

Walt Disney once famously said… “You can dream, create, design and build the most wonderful place in the world, but it takes people to make the dream a reality”. As someone who has employed dozens of people over the years, I was always aware when I had a team of people that really clicked, both […]

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Who can you collaborate with?

Published on 15th October 2019

You can’t succeed on your own! To succeed you need other people. Sometimes that means other people inside your team, other times it means ‘Collaborations’ with external people or organisations that have a vested interest in working together to achieve a common goal. I am a small business, there is me and my wife Melinda, […]

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Are you achieving goals?

Published on 1st October 2019

Are you achieving your goals? If you are like most people the answer will be, “some of them, yes!” And some of them “No” I always have goals. And they are usually about achieving a certain ‘result or outcome’ And with goals like that you either achieve the goal or you don’t. Which can be […]

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Do you talk ‘Team’, but reward the ‘Individual’?

Published on 24th September 2019

Do you talk ‘Team,’ but reward the ‘Individual’? That’s what many salon owners do, they talk, … “Team this, team that, and team the other.” But in reality, all the reward, training, and feedback is aimed at the ‘individual.’ If you talk ‘Team’ …you must reward the ‘Team’? I’m not saying that individuals shouldn’t be […]

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Change the way you…

Published on 17th September 2019

As ‘managers of people’ some of what we do with our team on a daily basis is about getting them to change something that they currently do. It might be to change the way they act. Or change the way they talk. Or change how they think or behave in front of clients, or with […]

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What will matter the most?

Published on 10th September 2019

What will matter the most? Think about it…when you look back at the end of your career what will have really mattered? Sure, money is important. Success is important, having fun is important, health and vitality are important. Having made a difference is important, security is important, and giving back is important… But, what really […]

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10 Things great bosses do! Part 2

Published on 13th August 2019

If you are like most salon owners, you opened up a business without giving a lot of thought to the fact that you will ‘be the boss’. And you probably gave even less thought to the fact that ‘the skills needed to be a great boss, are not the same as the skills of being […]

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10 things great bosses do! Part 1

Published on 6th August 2019

Being the boss can be hard …but, no one ever said it would be easy! Not everyone aspires to one day ‘be the boss’, and many of us don’t naturally wish to ‘have a boss’. But, at the same time, most of us want to be part of a great team, and great teams are […]

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The cycle of teams

Published on 30th July 2019

What part of the ‘cycle’ is your team in? Teams aren’t always on a high or a low. I read somewhere once that ‘teams are like the seasons there’s a winter, a summer, an autumn and a spring’ and with every season comes new opportunities, new challenges, and new life. Admittedly some seasons might last […]

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Are you the King (or Queen) of feedback?

Published on 23rd July 2019

Are you the King [or Queen] of feedback? Feedback is letting people know how they are performing, and one of the most effective ways of developing your team is ensuring you ‘give and get’ regular feedback. It’s important that you don’t assume that feedback is always about ‘telling people what they are doing wrong’, it […]

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Could you sell your business?

Published on 16th July 2019

When you open a business very few people are thinking of the day they will sell it. The reality is that most businesses in the hairdressing industry aren’t sold, they just fade away and eventually close their doors. I read a statistic recently that said that – “80% of all businesses that are put up […]

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Has your fire been lit?

Published on 9th July 2019

I heard a great quote the other day; “Education is not a pail to be filled, but a fire to be lit.” It made me think about the education that sometimes exists in our industry. Because sometimes the education is just a curriculum that has to be covered, and boxes that have to be ticked […]

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Will you choose to bounce back?

Published on 2nd July 2019

Will you choose to bounce back? I meet many salon owners all over the world, some are doing really well. Some are pretending to do well… and some, to use boxing terminology, are ‘on the ropes’ Life isn’t static. Being in business, ‘sure as hell’ isn’t static. It’s full of many twists and turns, every […]

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Who is your colour competition?

Published on 25th June 2019

When it comes to your colour business who is your competition? I present a seminar called ‘Grow My Colour Business’ it’s aimed at salon owners and hairdressers that have a passion for colour. And I ask the audience that question at the beginning. “Who is your colour competition?” Typically the answers will be about the […]

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Is it still working?

Published on 18th June 2019

“Is it still working?” It doesn’t matter what the ‘it’ in question is. Whether it’s the way you do consultations, the way you recruit new team members or the way you market your business. The question is, “Is it still working?” Because, sometimes the easy option is to, ‘keep doing what you’re doing just because […]

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The most underused management strategy?

Published on 11th June 2019

If you are an owner or manager, you probably have systems, and vision statements, and job descriptions and policy manuals… and that’s just the beginning of what’s needed to create structure, to build a team and grow a business. And while all those things are not only important but essential to building a business, sometimes […]

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5 steps for building a great salon culture

Published on 4th June 2019

What’s the ‘culture’ like in your salon? I suppose the obvious question to ask is, “What do I mean by ‘culture’?” I usually answer by saying something like, “The culture in your salon is the result of the accepted standards, the behaviors, the values, and the habits that exist within your team.” Every business automatically […]

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Do you own your attitude?

Published on 28th May 2019

Do you own your attitude? Or do you let other people determine how you feel? An attitude is a ‘feeling’ an ‘emotional state’, and we all have ultimate control over the attitude that we have and the way that we feel. The problem is that many people give the power of ‘how they feel’ away […]

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5 tips for starting out in hairdressing.

Published on 21st May 2019

If you are one of those people just starting out on a career in the hairdressing industry, ‘congratulations and welcome’ to what can be an exciting, fun, worthwhile and potentially well paid career. I say ‘can be’ because for some people it doesn’t become an exciting and well paid career, but I want it to […]

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Your top 3 challenges!

Published on 14th May 2019

I know what your top 3 challenges are! I often start my management seminars by saying, “If you’re a salon owner, or manager I know what your top 3 challenges are!” At number 3 is staff, number 2 is staff and number 1 is staff! It might be finding staff, or keeping staff or staff […]

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Top 10 tips to be the best assistant!

Published on 7th May 2019

  Almost everyone at some point in their career is an assistant to someone else. It’s an incredibly important job, so what does it take to be the best assistant? Here’s my top 10 list 1. Go the extra mile Do more than what’s expected of you, whether it’s for clients, colleagues or your boss. […]

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6 traits of a good manager.

Published on 30th April 2019

Good managers don’t just happen, [well maybe some of them do]. But for most people becoming an effective manager is about learning the skills to help you get the best out of a team of people.  Often I see managers who were made managers for all the wrong reasons, for example, they are made ‘the […]

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5 tips to build your client base.

Published on 23rd April 2019

“What’s the fastest way to build my column?” That’s often the question, the end game, the purpose, the reason or result of why we do what we do… Here are my top 5 tips. 1. Master the techniques Cutting and colouring hair is a skill, and like all skills, with the right level of determination, […]

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7 steps for client retention

Published on 16th April 2019

The secret to long term success is client retention! Clients have a choice, they don’t have to come back to you! But you and I both know that long term success is dependent on client retention. Keeping them is the secret to long term salon and individual success! So here’s my top 7 steps to […]

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No more discounts!

Published on 9th April 2019

I went to the dentist last week, and I didn’t get a discount! While I was at the dentist I had the car cleaned and when it was time to pay, again no discount! After the dentist I got a coffee at Starbucks, no discount there either! Then I went to the bookshop and bought […]

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How good is your receptionist?

Published on 2nd April 2019

How good is your receptionist? I go to a lot of different salons as a client and very rarely do I go to the same one twice, because ‘I like to be a client and experience what clients experience’. Recently, on the spur of the moment I decided to go back to a barbers that […]

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What’s your average bill?

Published on 26th March 2019

What’s your average bill? I’ve often said “That I don’t trust most industry statistics”… but I continue by saying “But ask yourself, what if it is true?” Recently I heard a statistic from a reliable source that said that the average bill in hair salons in the US was only $41.00! We often hear about […]

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When is it time to fire your client?

Published on 19th March 2019

Hairdressing is part of the service industry. Part of what we do is serve others, nothing wrong with that, hairdressing is a very honourable trade and can be very rewarding and a lot of fun in the process. I’m sure, that like me you too have built up some great professional relationships with your clients […]

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Don’t be average!

Published on 5th March 2019

Don’t be average! One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of 20 year olds settling in and finding their way with a career in hair. For me it’s such a privileged position to stand at the front of a room of […]

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Where did your clients go?

Published on 26th February 2019

Where did they go? Retention is such an important word in the hair and beauty business. “You don’t necessarily become the best most successful and well paid hairdresser by doing the best haircuts. No, you become the best and most successful hairdresser by doing the most haircuts” And for that to happen you need to […]

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6 ways to improve salon customer service

Published on 19th February 2019

How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience that is commensurate with your brand positioning. [that’s a mouthful] But seriously how can you improve your service levels? Here’s 6 ways to consider. 1. Get your team to experience […]

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You have enormous courage!

Published on 12th February 2019

“You have enormous courage!” Seriously, I really congratulate you for having the courage to do what you do every day. Whoever you are and whatever you do, I know that every day you take risks, you step out of your comfort zone and try new things, do new things, and that my friend takes courage! […]

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You can’t do everything yourself

Published on 5th February 2019

You can’t do everything yourself! When you’re running a small business it is tempting to think you can do everything yourself and only ask for help as a last resort. That, is a big mistake! No matter how much you try, no matter how indispensable you may think you are, you can’t do everything yourself! […]

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What’s on your list?

Published on 29th January 2019

What’s on your list? We all have a list, …I do too It’s a list of all the reasons why you can’t do it, reasons why you shouldn’t do it, reasons why it won’t work, reasons why you are not ready yet, …and on and on it goes. I’m too busy… I can’t afford it… […]

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What can you do in 5 seconds?

Published on 22nd January 2019

What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people you work with and your clients a more positive experience? Probably the first one you will think of is Smile!. But you could also… Say Thank-you. Hold a door open […]

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What 3 numbers should a stylist focus on?

Published on 15th January 2019

“What are the 3 most important numbers for a stylist to focus on?” Productivity matters, that’s the harsh reality, and it’s by measuring and tracking your productivity that you get to see how you are performing as an individual and to make comparisons and be able to set goals for future growth. As a hairdresser, […]

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Should I enter hairdressing awards?

Published on 11th December 2018

Should I enter the hairdressing awards? I was asked that question recently by a salon owner who was contemplating whether or not to enter the hairdressing business awards. Over the years I have been both an entrant and a judge in numerous hairdressing awards, so I have experience of what’s involved in putting a submission […]

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What are we really selling?

Published on 27th November 2018

You’re not really selling shampoo! ‘The professional beauty market is flooded with great products’. And today, as consumers we are spoilt for choice, so whilst the great product is a great start, it’s really just the beginning.  As consumers we live in a world of over supply. Whether it’s cars, airlines, hotels, clothing, coffee shops […]

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Life’s too short!

Published on 20th November 2018

Life’s too short to put up with people on your team who take all the joy out of coming to work. Whether you are a salon owner or an employee life is too short to keep having to accommodate the ‘staff room terrorist.’ You know the type I mean. The individuals hell bent on ruining […]

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It’s the little things that make the difference.

Published on 13th November 2018

“Do you follow through on the decisions you make?” If you are like most people the answer will be “not always”. At different times we all make big decisions to change the things in our professional or personal life. There are things we are going to ‘start doing’, and things we are going to ‘stop […]

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If there were just 3 numbers to focus on…

Published on 6th November 2018

If there were just ‘3 numbers’ to focus on what would they be? I remember the day when I first got computerised at the salon front desk, ohh the sense of control and order that all those reports gave me. The problem was, that being completely honest that like so many salon owners I didn’t […]

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If there was one thing that you…

Published on 30th October 2018

If there was one personal characteristic you would attribute your success to, what would it be? In the early 90’s I once had the pleasure to cut the hair of the founder of the Body Shop, the late Anita Roddick and I asked her that question.  After a little thought she said… “If I had […]

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I’m your client, but would I buy from you?

Published on 23rd October 2018

Imagine I was your client, would I buy from you? What would it take? What should you do, and say? What shouldn’t you do, and say? What is it that’s important to those that really matter, the clients? Well, if I was your client here’s my list… at number 1 it would be, “You had […]

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Have you got what it takes?

Published on 16th October 2018

Have you got what it takes? Like many people, I enjoy watching a range of sports, whether it’s athletics, football, rugby, tennis or basketball. When you watch great athletes in any sport, it is hard to not be humbled by the devotion and dedication they have to their chosen sport. I think that the discipline […]

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Do you teach them or tell them?

Published on 9th October 2018

Do you teach them or tell them? My wife is better with computers than I am. So, if I am having a problem with something I will usually ask her and she usually ‘TELLS’ me how to do it. On the other hand, if I go to the Apple store [which I do a lot] […]

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If you don’t grow your business never will!

Published on 2nd October 2018

“If you don’t grow, your business never will” That’s such an important sentence, “If you don’t grow your business never will”. It doesn’t matter if ‘your business’ refers to ‘your column’, or if you are the salon owner, it refers to ‘the salon’ The fact remains, ‘if you don’t grow, your business never will.’ So, […]

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Should I stay or should I go?

Published on 25th September 2018

“Should I stay or should I go now… if I go there will be trouble, if I stay it will be double, come on and let me know should I stay or should I go?” The Clash 1982 Let’s talk about, leaving… If you are the salon owner, generally you don’t want people to leave, […]

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How well do you handle the H.E.A.T?

Published on 18th September 2018

How well do you handle the H.E.A.T? We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have to deal with it. So, the question is how well do you deal with it? When we get complaints from clients, staff, or colleagues the ultimate objective is to resolve […]

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What does it mean to you?

Published on 11th September 2018

What does it mean to you? I’ve been talking about change a lot lately… maybe more than usual. Maybe it’s because the older you get the more references you have for ‘what it used to be like’ and so you become aware of how much things have changed and continue to. Or maybe it’s because […]

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I still think I’m 40 but unfortunately…

Published on 4th September 2018

“I still think I’m 40! But then I look in the mirror and I realise that unfortunately, I’m not… Where did the last 20+ years go? I still have so much to do.” Recently I read the following passage that was spoken almost 60 years ago from Martin Luther King Junior and it definitely resonated […]

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How should I motivate my team?

Published on 28th August 2018

“How should I motivate my team?” I’m probably asked that question more than any other. If the way you currently try and do it involves screaming louder, pushing harder and relentlessly badgering people to produce better results, good luck with that because it won’t work, or if it does, it won’t last. People can be […]

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What’s your motive for action?

Published on 21st August 2018

Do you know where the word ‘motivation’ comes from? I usually start my seminars by asking, “What would you like to get out of today?” Invariably, the word ‘Motivation’ is on the list of answers. The word ‘Motivation’ means ‘Motive for Action’ or another way of saying that is, “What is your reason for doing it”, whatever […]

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What is your what?

Published on 14th August 2018

So, “What is it that you want to achieve now?” If you are a salon owner think back to when you began on this journey of starting your own business. You probably had a dream of what you wanted, and it was probably based on what your salon was going to ‘look like’, the visual […]

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How well do you really know your team?

Published on 7th August 2018

How well do you really know your team? I once heard the phrase, ‘Starbucks are growing their business one cup of coffee at a time’. That’s a great expression that easily translates to the salon world, that we are growing our businesses one client, one haircut, or one staff member at a time. If you […]

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What’s stopping you?

Published on 31st July 2018

What’s Stopping You? Why is it some salon businesses prosper while others struggle? It happens everywhere and regardless of what the economy is doing so it can’t always be blamed on that. I talk to a lot of salon owners and some will say that business is down or that their retail figures are a […]

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When did you last really thank someone?

Published on 24th July 2018

When did you last really thank someone? I don’t mean the cursory “thank you” that hopefully we all say many times a day, usually without really thinking about it. I mean the special note, the email, the card, whatever it is, as long as it is a heartfelt “thank you”… an un-solicited and out of […]

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How do you spell CONSULTATION?

Published on 17th July 2018

Question: How do you spell CONSULTATION? Answer: O-P-P-O-R-T-U-N-I-T-Y …and all too often, it’s a missed opportunity! Why do so many hairdressers skip the consultation… and miss out on the opportunity to make the client 100% happy?  Why are they seemingly content to miss out on… The opportunity to understand what the client’s frustrations are The […]

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How engaged are your team?

Published on 3rd July 2018

The phrase “Our team is our greatest asset” may very well win the award for the most popular business cliché. But it’s true, ‘Your people are your greatest asset.’ Salons with a skilled and committed team will not only survive but will continually grow, but it is not enough to just rely on short term […]

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What is your real business?

Published on 26th June 2018

Obviously you know I am going to have an answer to that question which is going to challenge your thinking, because I am going to suggest that your real business is the training and development of people, and that a successful hairdressing salon is the by-product of that. Let me say that again… ‘Your real […]

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How do you make people feel?

Published on 19th June 2018

How do you make people feel? Don’t just gloss over that question… When a client comes to your salon, ask yourself ‘How do you really make people feel?’ When clients come into your salon they get a haircut and maybe a colour and an experience. Part of that experience is, ‘how you make people feel’. […]

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Don’t be average!

Published on 13th June 2018

Don’t be average! One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of 20 year olds settling in and finding their way with a career in hair. For me it’s such a privileged position to stand at the front of a room of […]

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Creating a culture of success

Published on 5th June 2018

I’m often asked “How do you create a culture of success?” As a salon owner, your own talent, qualifications and skills will only get you so far in business. To really succeed you need to have a team that shares common goals and beliefs, that’s what I call culture. So where and how do you […]

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What are hairdressers really like?

Published on 29th May 2018

What are hairdressers really like? I was asked that question once as part of an evaluation on how best to communicate with hairdressers from a marketing perspective. I went on and on about how hairdressers are people’s people, they’re fun, bright, happy, articulate, resourceful, creative, passionate, good communicators…  But then I reflected on it and […]

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“7 steps to stay on top”

Published on 22nd May 2018

Being in business isn’t easy, it can be fraught with challenges. So as owners and managers it’s important to always be looking at ways to stay on top. You need to be proactively planning to ensure your business continues to grow. Every salon owner should always be asking themselves what they are actively doing to […]

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How can you create ‘moments’?

Published on 15th May 2018

The power of moments… Why do certain fleeting moments and experiences have a lasting effect on us? And from a business point of view how can we develop ‘moments’ in our salons that will have a positive effect on our clients and our team?  Last month I visited cafe chain ‘Pret a Manger’ and picked […]

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Do you want more?

Published on 8th May 2018

Do you want more? Exactly ninety five percent of people would like to be get, be, do or have more… and the other 5% probably lie about other things too 🙂 Most people want more, – more money, more holidays, more clothes, more shoes, more time, more choice… a better home, a second home, a […]

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You are not a star and you are not an artist.

Published on 1st May 2018

I’m sorry but ‘You are not a star and you are not an artist!’ I’m a hairdresser and I love what I do! I’m proud to be a hairdresser, why wouldn’t I be? Over the years I have been fortunate to win many awards including twice Australian hairdresser of the year so I must be […]

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Too much to do and never enough time to do it…

Published on 24th April 2018

I once read, “there is never enough time to do everything that you have to do, …and there never will be.” My first thought was one of relief to discover that it wasn’t just me. We’re all swamped with way too much to do in both our work and our personal lives, from the numerous […]

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“Don’t mess with the money! Capeesh?”

Published on 18th April 2018

Not on my shift! This is going to polarise you. You’ll either read this and think, ‘Yeah that happens in my salon too’. Or you’ll think, ‘How on earth could any salon owner let that happen?’. I’m the latter of the two, but I understand how it happens and I am amazed how prevalent it […]

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6 ways to improve your salon service level.

Published on 10th April 2018

How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience that is commensurate with your brand positioning. [that’s a mouthful] But seriously how can you improve your service levels? Here’s 6 ways to consider. 1. Get your team to experience […]

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Where did they go?

Published on 3rd April 2018

Where did they go? Retention is such an important word in the hair and beauty business. “You don’t necessarily become the best most successful and well paid hairdresser by doing the best haircuts. No, you become the best and most successful hairdresser by doing the most haircuts” And for that to happen you need to […]

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Just start, you never know where it will lead…

Published on 29th March 2018

Just start, you never know where it will lead… Many of us don’t start something because we don’t think we are good enough, or we just don’t feel we are ready yet. But it’s important to just start, that’s usually the most difficult bit ‘the beginning’. Because once you start you create momentum, and before […]

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Start by asking a question.

Published on 21st March 2018

Change starts by asking a question. I’ve never met anyone who is where they want to be. Everyone wants to be, to do, to have, or to get something different to what they currently have. The first step to creating any change is to ask questions of yourself, and when you ask questions, you get […]

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People leave jobs not managers.

Published on 13th March 2018

“People don’t leave jobs they leave managers.” I heard that expression recently and it got me reflecting on the managers I had worked for, or with, over the course of my career, and it got me thinking about the salon owners that I know who can’t keep their staff and I realised that there is […]

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How to be more productive

Published on 6th March 2018

In the UK we are bombarded with never-ending talk about BREXIT. Yesterday I was listening to a TV debate about ‘productivity’ and how the UK needs to become more productive in order to compete once outside of the EU. Now, bear with me because there is an obvious analogy with salons. Anyway, in this instance […]

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Are you getting better at it?

Published on 27th February 2018

What are you doing to get better at it? The obvious response is, “Better at what?” And the answer is “Better at everything and anything!” Better at building relationships Better at cutting hair Better at listening Better at colouring hair Better at consultations Better at rebooking Better at putting hair up Better at learning Better […]

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Do you really want to win?

Published on 20th February 2018

Do you really want to win? I am often asked to be a judge for various hairdressing industry awards and when my schedule permits I really enjoy doing it. As someone who has entered many awards over the years and been fortunate enough to have sometimes won, I understand the effort that goes into the […]

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But is it easier for the client?

Published on 12th February 2018

But is it easier for the client?  I was sent an email recently from a company whose services I were using and part of the email said, “…To make the process easier we have made the following changes…” and went on to outline what the changes were. I’m sure that the changes did make it […]

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Do you have courage?

Published on 6th February 2018

Do you have courage? Years ago I had the privilege of having dinner with the late Toni Mascolo one of the brothers and founding partners of the Toni & Guy success story. I asked Toni a question that I often ask people who are succeeding at whatever it is they do. The question was, “If […]

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It’s all about the ‘set-up’…

Published on 30th January 2018

It’s all about the ‘set-up’… Every business needs someone in the role of manager, and as a manager of people there will inevitably be problems. In the hair and beauty industry [an industry that is very much a people business] perhaps those challenges will be even more amplified. Often when salon managers talk to me […]

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“What do you do when staff refuse to…”

Published on 23rd January 2018

I am often asked “What do you do with staff members who refuse to recommend retail products” I always answer that question the same way. Let’s imagine…  you were working at the Apple store on the genius bar and you said to your manager, “I’m only going to help people fix the problems they have […]

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“Get your clients to do your marketing”

Published on 9th January 2018

Getting your clients to do your marketing for you… Last month my daughters suggested we went for brunch at their new favourite restaurant find on Instagram. The restaurant was called Dalloway Terrace and for the time and day we wanted to get in it was fully booked weeks ahead so I figured that it must […]

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“Nobody wakes up and thinks…”

Published on 19th December 2017

Nobody wakes up and thinks I can’t wait for some confrontation today! Unfortunately though, when you employ people or you work with people, or just live in a world with other people, there will be times when there has to be what I call ‘confronting conversations’. I suppose that’s a fact of life that you […]

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“What did YOU learn from it?”

Published on 12th December 2017

What did YOU learn from it? If you have access to formal structured education in any topic it can be a great way to learn… But for a whole range of reasons, from a lack of financial resources to maybe just not being someone who learns best in a classroom or theoretical environment not everyone […]

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Perfection can get in the way…

Published on 5th December 2017

Perfection can get in the way… Years ago, I had this young staff member who had every attribute to become a good hairdresser. Well, almost every attribute. Her problem was she was a perfectionist. Nothing wrong with that, you might say, but let me explain. You would try and teach her a haircut, for example […]

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“Should you really be in business?”

Published on 28th November 2017

Should you really be in business? Obviously this is not directed at you personally, but not everyone should be in business! In fact there are some people in business who are an absolute danger to themselves! They are so out of their depth in what it takes to run a business that it’s like watching […]

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Are you an obsessive?

Published on 21st November 2017

Are you an obsessive? I love it when you meet someone who has an obsession, someone who is driven and passionate about their product or service. Recently I was working in Sophia the capital city of Bulgaria and my friends took me to a great coffee shop near their salon. It wasn’t part of a […]

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“I was thinking about you today and…”

Published on 14th November 2017

I thought to myself, “What’s the single most important job you have as an owner or manager?” Here’s a clue; “It not being the busiest stylist, selling the most retail doing the most rebooking, having the highest colour percentage etc… No, that’s the job of your top stylists.” The most value you can add, in […]

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5 tips to build your client base

Published on 31st October 2017

“What’s the fastest way to build my column?” That’s often the question, the end game, the purpose, the reason or result of why we do what we do… Here are my top 5 tips. 1. Master the techniques Cutting and colouring hair is a skill, and like all skills, with the right level of determination, […]

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7 Steps to learning new things…

Published on 24th October 2017

I am often asked, “How do I get people who have been in the company a long time to keep learning new things?” I think the first thing to do is to understand why they often don’t want to learn new things. For some people, it’s just laziness or arrogance, but for others, there is […]

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How to revolutionise the client experience?

Published on 17th October 2017

If it’s worth doing …do it properly! Recently we had a plumber in the house to deal with a couple of minor maintenance issues. They were simple jobs, a leaky shower nozzle and a leak in a pipe under the kitchen sink. He managed to fix the leak under the kitchen sink but he put […]

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Is it really just a word?

Published on 10th October 2017

Is it really just a word? I’m often amazed at how much a word used to describe a persons title or position has a big impact on how they see their job and how others relate to them. Now I know that some of it’s cultural and what might be appropriate in one country may […]

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What’s the new normal?

Published on 3rd October 2017

The iPhone is about to have it’s 10th birthday, the ‘Global Financial Crisis’ of 2007 is now 10 years ago, but still impacting on economies everywhere. Facebook is only 13 years old, youtube is 12 years old, Twitter is 11 years old, Instagram is 7 years old and SnapChat is 6 years old. So how […]

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“I’ve changed my mind”

Published on 26th September 2017

We all have beliefs about a whole range of things in life. It’s our beliefs that make us who we are. Our beliefs give us a point of reference about the world we live in and allow us to make decisions accordingly. Unfortunately, sometimes those beliefs have a use-by date and we don’t recognise it. […]

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Turn the music down!

Published on 19th September 2017

OMG I sound like my dad and I swore I’d never say that. But… I popped into a salon the other day to buy some product and the music was so loud that the receptionist couldn’t hear me when I asked if they had the product I wanted in stock. After I repeated my question […]

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Is your salon a happy place?

Published on 12th September 2017

In so many ways that seems like a lightweight question, I mean, it’s a business and people are meant to be working hard and being productive and on the surface that seems like the opposite of having fun. So what’s happiness got to do with it? Well, it’s got everything to do with it! Because […]

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“Hairdressers don’t like numbers…”

Published on 6th September 2017

I’m often told that; ‘hairdressers don’t like numbers’. I don’t really think that’s the case. I think they like numbers when it suits them, for example 20 vol, 12%, 10/0 …a depth of a level 5. They’re all numbers and any competent hairdresser understands what you are talking about. Numbers like that are for the […]

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Did they make you feel special?

Published on 29th August 2017

On your first day at work, did they make you feel special? On my first day working in a salon, I was up earlier than ever. My clothes had been sorted the night before, the journey to work had been timed, but when I arrived I purposefully walked right past the front door… not once, […]

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Good managers don’t just happen…

Published on 22nd August 2017

Good managers don’t just happen, [well maybe some of them do]. But for most people becoming an effective manager is about learning the skills to help you get the best out of a team of people. Often I see managers who were made managers for all the wrong reasons, for example, they are made ‘the […]

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When is it time to fire a client?

Published on 15th August 2017

Hairdressing is part of the service industry. Part of what we do is serve others, nothing wrong with that, hairdressing is a very honourable trade and can be very rewarding and a lot of fun in the process. I’m sure, that like me you too have built up some great professional relationships with your clients […]

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You always have a choice!

Published on 8th August 2017

Scrolling through Facebook recently I came across a clip from American Idol. No matter how good they are there is only so many times you can watch another Whitney Houston wannabe… But, something made me stop and watch, and I’m glad I did because it was brilliant. It was a 29-year-old lady by the name […]

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Booyachicola!

Published on 2nd August 2017

My 16 year old daughter ‘Indigo’ is on school holidays, and this week she got her first job working as a shop assistant in a clothing store. Over dinner that night she was excitedly telling us about her new job and she said “…and do you know dad, that they have a target for how […]

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Should family members pay for salon services?

Published on 25th July 2017

A can of worms Recently I was presenting a seminar and a salon owner asked a question which I then opened up to the audience. The question was “What is your salon policy on family members paying for salon services?” To put it mildly, it was like opening the proverbial can of worms! There were 16 […]

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Salon owners wear too many hats

Published on 18th July 2017

Salon owners wear lots of hats… Salon owners wear lots of hats… and one of them is the hat of the financial controller. It’s not usually their favourite hat. That accolade is reserved for the training hat, or the latest collection hat, or the marketing or salon design hat… As an industry, we are drawn […]

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I’m partial to a cookie!

Published on 11th July 2017

I’m partial to a cookie! I stay in a lot of hotels, and believe me when I say, ‘they cover the full spectrum!’ Recently I was in Edinburgh staying at a ‘Double Tree by Hilton’ hotel, which is a mid price range hotel. But the reason I choose to talk about it today is that […]

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It’s already out of date…

Published on 4th July 2017

​You can’t solve today’s problems with yesterday’s thinking! We see the world through our own unique viewfinder, and our view of the world and the unique experiences we have all combine to shape the actions that we take today. It’s inevitable that the experiences we have had through life will shape our view of the […]

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Is it just me?

Published on 27th June 2017

Is it just me?  When I go into coffee shops they are usually busy and well staffed behind the counter. The visual merchandising of their range of refreshments is usually well thought through and invariably the display cabinets are spotlessly clean,  inviting and well stocked. And more often than not the staff are usually attentive […]

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“Big shiny, or little shiny?”

Published on 20th June 2017

“Big shiny, or little shiny?” Occasionally when I am at an airport I take advantage of the waiting time and get my shoes shined. Recently I was at an airport having my shoes shined by a Turkish gentleman, who had a very limited use of the English language, which was exceeded only by my complete […]

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You gotta love this industry!

Published on 13th June 2017

This is not an email about coaching. It’s an email about what some people manage to achieve and makes you wonder why others in the same city or town can’t even come close. Occasionally I send out an email to my database letting people know I have a couple of coaching spots available, the email […]

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I value my dog, but…

Published on 6th June 2017

Sometimes before I present a seminar in a new city I make a bogus phone call to a random selection of dog groomers in the city. I tell them I have a medium size dog and ask what will it cost to have him washed and clipped. There isn’t usually a lot of variation in […]

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What’s your plan ‘B’?

Published on 30th May 2017

“Great haircut, where did you get it done?” I was in my local Apple store recently and one of the lads there had a great haircut, so being in client mode I did what people do and said to him, “Great haircut, where did you get it done?” He was absolutely chuffed that I had […]

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Millennials get a bad rap!

Published on 20th May 2017

In case you haven’t noticed I’m not a millennial, I’m a baby boomer…

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When partners don’t get on. Part 2

Published on 16th May 2017

This week’s video is a continuation from last weeks, which was titled “What do you do when partners don’t get on?” This is Part 2, If you haven’t seen Part 1 go back to the videos tab and watch Part 1 first… Part 1 was about, ‘how to set up the partnership at the beginning, […]

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When partners don’t get on. Part 1

Published on 9th May 2017

Partnerships are amazing! Until they’re not…

There are numerous ways…

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4 Steps to Keep Creditors Happy

Published on 2nd May 2017

Do you get behind sometimes? One of the challenges of running a business is cash flow management. Sometimes there is simply ‘too much month left over at the end of the money!’ And as the owner you are in the awkward situation of not being able to pay your bills on time! It’s stressful for […]

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What’s The Difference Between…

Published on 25th April 2017

Recently I was asked, “What is the difference between an ‘Appraisal’ and a ‘Target’ meeting?” I was tempted to say “The spelling” but it’s a lot more than that. Don’t get hung up on terminology… First of all, ‘don’t get hung up on terminology’, you have to call them something so this is what they […]

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Why did you buy it?

Published on 18th April 2017

Why did you buy it? I read this great blog the other day and it was called something like “Why did you buy the last three new things you bought?” By Drayton Bird Then it went on to list the answers that people most frequently give such as, “A TV commercial or a press ad, […]

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The lion the witch and the wardrobe…?

Published on 11th April 2017

The lion the witch and the wardrobe, by C.S. Lewis I was in Poland recently presenting my ‘Super Stylist’ seminar and a young man came up to me at the end and said that he wasn’t a hairdresser but he had just that week started working in the office of a hairdressing company and they […]

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The biggest problem with your business is….

Published on 4th April 2017

The biggest problem with your business is… We all have people we admire in business, one person I hold in enormously high regard is ‘Michael Gerber’ author of that famous 80’s business book ‘The E Myth’. Gerber has just celebrated his 80th birthday but he still writes and presents seminars to audiences all over the […]

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Are you stuck?

Published on 28th March 2017

Like you, I’m getting older! I’m on the other side of 50… In fact if I’m completely honest I’m quite a bit the other side of 50! But, there are plenty of upsides to getting older. One upside is that, ‘the older you get, the more stuff you should know that’s worth knowing!’  But unfortunately […]

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How was your huddle today?

Published on 21st March 2017

Do you have a morning huddle? When you play or watch team sports, you will usually see at the beginning of the game and every time they resume play after an interlude, a ‘huddle’ a short meeting of the team to refocus and recommit to the game. In a salon, it’s also good practice to […]

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My 5 Steps to Rebooking

Published on 14th March 2017

I think that the ability to rebook clients before they walk out the door of the salon is one of the most underrated skills of being a great hairdresser. When hairdressers don’t rebook their clients, I will usually get loads of excuses ranging from, “My clients won’t rebook because they are too busy” to “If […]

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I’m not an “agony aunt”, but…

Published on 7th March 2017

Sometimes I get the feeling that I’m turning into a substitute agony aunt for acquaintances of mine who want to share their hairdresser stories, both the good ones and the not so good ones. But, I do always find it interesting to hear what goes on in the clients mind and how they deal with […]

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Just Get Started

Published on 28th February 2017

“Starting something is the best way to finish something!” I read that on a wall the other day! Sounds simple enough doesn’t it? But most of us are guilty of procrastinating and never getting the things done that we want to achieve. We all have ‘stuff’ we want to start doing or stop doing, and […]

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They’re your team, not your family!

Published on 21st February 2017

I love salon owners, I really do… Well maybe not all of them, but certainly most of them. The salon owners I meet are mostly hard working, honest, loyal people that have loads of integrity and treat their team as if they were family and that’s part of the problem because they’re not your family, […]

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Numbers don’t lie, people do!

Published on 14th February 2017

Provocative start! I know that’s a provocative start but it’s true, isn’t it? Numbers are facts, not feelings. They have no ego, and they don’t feel the need to justify, they’re just results. They’re facts that are telling you something. The real question is are you listening to what those numbers are saying? 10% Rent? […]

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Are you getting an R.O.I?

Published on 7th February 2017

The letters R.O.I stand for ‘Return On Investment’. If you’re a salon owner you have probably invested ten’s if not hundred’s of thousands of dollars, pounds or euros into your business, so are you getting a R.O.I. a return on the investment? Let me explain… Let’s assume that you invested 100,000 into opening your salon, […]

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What’s the secret sauce?

Published on 31st January 2017

I’m often asked something along the lines of “What is it that sets the most successful salon owners, or stylist’s, or assistants apart from the not so successful?” Here’s my top 3. 1. Relationships I don’t believe there is just one thing …but if there was it would surely be ‘Relationships’. Great leaders, managers, stylists […]

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Do you do it every day?

Published on 24th January 2017

I’ve never heard a salon owner say that they don’t have enough competition or that there aren’t enough salons in their high street or mall, in fact, it’s usually quite the opposite. The salon industry is hugely competitive and clients have a vast array of choices in every high street or mall. So if you want […]

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Should I buy an existing salon?

Published on 17th January 2017

One of my coaching clients is looking to expand and he asked me if he should buy an existing salon, or open a new one from scratch I’ve done both and there is definitely ‘for’s and against’s’ with both options and obviously they will vary dramatically depending on the business you are buying. The against… […]

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I don’t like surprises!

Published on 8th January 2017

Recently my wife took our daughter ‘Indigo’ for a check up at the orthodontist. Now, we love our orthodontist she’s the best! But something happened that often used to happen in my salons so I guess it was karma that I was on the receiving end of it… Let me explain… At the end of […]

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Do you really care?

Published on 12th December 2016

Recently I drove a friend of mine to hospital. When we arrived the first thing I noticed was a sign at reception that said “This hospital is owned and managed by the consultants and staff that work here”. My friend was only there as a day patient and when I picked her up later that […]

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1.2.3. Ask Educate Offer!

Published on 5th December 2016

When people know that I am in the hairdressing industry they often have a hairdressing story for me, I’m sure it’s the same for you. I don’t mind because it’s great to understand the salon experience from the clients perspective. Recently I was talking with a woman who had just visited a salon for a […]

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Could it work for you?

Published on 29th November 2016

I think that it’s important to look outside the hairdressing industry for inspiration, whether it’s for customer service ideas or marketing ideas, there are many things that work in some industries that could be transferrable to the hair and beauty business. Off-peak pricing? One idea that is common practice in the airline and hotel business […]

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It could have been so much better!

Published on 20th November 2016

Do you make the effort to ‘wow’ people? I got my haircut last week, when I walked into the salon I asked the receptionist, “How long before I can get a haircut?”  He answered, “What do you want done?” I’m in client mode… Now what you have to remember is that I am in ‘client […]

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You had me at hello!

Published on 14th November 2016

The best money you can spend… Sometimes the best money you will spend as a training exercise is to be a paying client in a salon, then you really know what it feels like to be a client! I am not hard to please, I always want someone to be at their best and impress […]

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Reimagine your business

Published on 7th November 2016

I visited a salon on a Saturday recently and the owner told me that half of his stylists were on a rostered day off that day. He said that all his stylists get two Saturdays off a month and in return that they all work three late nights every week instead. He explained that some […]

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What gets measured gets managed

Published on 1st November 2016

There is an expression in business that ‘what gets measured gets managed’. In hairdressing terms, that relates specifically to measuring the productivity of the individual stylists so that based on the figures they currently achieve, together you can set realistic goals for the future. What should you measure? The things that you measure are called […]

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You can still be nice!

Published on 24th October 2016

If you’re a manager, or if you own a salon, the people on your team need managing. Sometimes that means that you have to be strong or tough, but you can still be nice about it. Being tough doesn’t mean that you have to be a bully or aggressive, or that you need to treat […]

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6 steps to productivity!

Published on 17th October 2016

A question I am often asked by salon owners is; “How do I get my team to be more productive?” The answer is ‘that there isn’t one thing’, as I often say ‘there is no magic wand’, it’s a combination of many things that create a ‘culture of productivity’, balanced with a ‘culture of creativity’. Here […]

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It’s easy to see what’s wrong…

Published on 5th October 2016

But it’s much harder to suggest positive way to fix it! When I had my own salons, sometimes there was a tendency during staff meetings for the team to spend all their time telling me what was wrong, what wasn’t working in the salon and effectively give me yet another problem to solve. Eventually, I […]

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It cost’s nothing!

Published on 25th September 2016

We’re in the people business… We are in the hairdressing business, the beauty business, the service business, ultimately it’s the people business and as owners and managers one of the things that we have to do is make sure that we constantly aim to innovate and raise standards and consistency in every area from the […]

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Set it up at the Start!

Published on 19th September 2016

Standards I believe most people want to do a good job, but often they don’t know what it is that they are meant to be doing, so they just get on with it and do what they did where they worked before or what is easiest for them. Inevitably that will eventually cause problems if […]

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Encouragement

Published on 5th September 2016

‘Encouragement’ what a great word that is… Sometimes you hear or see something, it might be an expression or even just a word or an image that you might have seen or heard 100 times before, but all of a sudden it jumps out at you as something really important, that maybe you had overlooked […]

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7 reasons why you must invest in training!

Published on 22nd August 2016

Salon owners should invest in training their people for many reasons, but…

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“Top 10 tips to being the best assistant”

Published on 7th August 2016

Almost everyone at some point in their career is an assistant to someone else…

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Mind the gap!

Published on 1st August 2016

As a salon owner you are facing rising costs of doing business all the time so you need to make sure that the prices you charge for your services adequately cover the costs of running a profitable business.

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What’s yours like?

Published on 25th July 2016

The culture in a salon exists whether you develop it or not, but as the leader if you don’t consciously decide what your company’s culture is going to be it will just happen, it will evolve over time all on its own and it probably won’t be what you want or what is best for […]

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What would you have done?

Published on 18th July 2016

Last week a friend of mine went to a salon, it was a good salon, they have a good reputation, great marketing, great salon design, and if she’d asked me I would have confidently recommended it to her. But…

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I’ll give you the first 300!

Published on 11th July 2016

I know of a few salons that when they employ a new stylist they say to them, “I’ll give you your first 300 clients, after that it’s up to you!”

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What a lost opportunity!

Published on 5th July 2016

I go to a lot of salons as a client but rarely, if ever, do they suggest that I pre-book my next appointment before leaving!

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Are you trading on past glories?

Published on 27th June 2016

Recently I went to what used to be one of my favourite restaurants and it was disappointing to say the least. I hadn’t been for a couple of years but I had fond memories of the food, the service, the atmosphere and the good times I’d had there.

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Dream the big dreams.

Published on 21st June 2016

Don’t be afraid to dream the big dreams… If you are very lucky in life you will occasionally meet people who inspire you with their achievements. I’m lucky, I get to meet a few of them. I was recently in India presenting seminars to salon owners around the country and I caught up with a […]

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When a relationship isn’t working…

Published on 5th June 2016

Problems in your team are like problems in any relationship. If you are in a ‘relationship’ and you are not happy, you have two choices…

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Are you the problem?

Published on 31st May 2016

The very nature of being the owner of a small business is that you have to do everything yourself. As well as probably being the busiest stylist you have to do the cashing up at the end of the day, do the stock control and clean the washrooms, essentially you have to do everything or […]

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What’s their formula?

Published on 23rd May 2016

A championship team requires real commitment, intelligence, humility, leadership and a willingness to really understand what it is to work as a team and not just pay lip service to it. 

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Surely that can’t be true?

Published on 16th May 2016

There is no point in spending time and money getting new clients into the salon if you are unable to keep them, the problem isn’t your ability to attract them, the problem is you ability to keep them!

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What is your average bill?

Published on 9th May 2016

What is your average bill, and what are you doing to grow yourself, your team and your business?

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Are you being left behind?

Published on 3rd May 2016

Are you keeping up with the changes that the business needs in order to stay relevant and prosper, or is your way of thinking and doing things getting in the way of the business succeeding?

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7 Steps for Client Retention.

Published on 25th April 2016

Clients have a choice they don’t have to come back to you! But you and I both know that long term success is dependent on client retention.

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How good is your receptionist?

Published on 18th April 2016

Train your receptionists to go the extra mile, train them to tell clients what they can have, not what they can’t have! Train them to give exceptional customer service!

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Who is on your team?

Published on 13th April 2016

As a salon manager, if you look at the people on the team they usually break down into three categories. Fantastic, average and a waste of space!

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You’re fired!

Published on 2nd April 2016

‘You’re Fired!’ has now turned into a TV catch phrase but I also know that firing someone may be a difficult thing to do, but as the salon manager that goes with the territory…

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Where are we heading?

Published on 21st March 2016

There is no ‘one’ individual or organisation that either ‘can be’ or ‘is’ responsible for steering the industry in ‘the right direction’…

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Make the most of meetings!

Published on 13th March 2016

Staff meetings are not always fun are they? But here’s the thing, team meetings are an essential component of being on any team. 

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Now take action!

Published on 6th March 2016

Setting S.M.A.R.T. goals is just the beginning, now you have to take action!

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How S.M.A.R.T are you?

Published on 29th February 2016

Did you express a preference or is it a goal?

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Business with nice people.

Published on 22nd February 2016

Your external team can be as important as your internal team…

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What can we learn?

Published on 15th February 2016

 If intense continuous training is blatantly obvious for them, why not you?” 

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What’s the secret?

Published on 2nd February 2016

Ask any of the best hairdressers and educators in the world what the secret is to their success and they will all tell you the same thing – ‘Education’ 

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It’s time to shine!

Published on 24th January 2016

There is nothing wrong with being a hairdresser, and there is nothing wrong with being a successful hairdresser and making money! 

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Keep Evolving!

Published on 17th January 2016

Don’t be afraid of change and reinvention it’s essential if we wish to stay relevant.

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Embrace the problems!

Published on 11th January 2016

It’s inevitable that as business owners we’re often going to experience things that go wrong…

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Decisions + Actions..

Published on 6th January 2016

Decisions + Actions, Decisions + Actions, Decisions + Actions, Decisions + Actions = Results

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How can I make this better?

Published on 16th December 2015

Imagine if you worked in a salon where everyone on the team had an underlying attitude of “How can I make this a better place to work?”

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How can you use it?

Published on 7th December 2015

The biggest change in marketing during the last 10 years has been the advent of ‘Digital Marketing’. The message isn’t that different but the medium by which we get the message out has changed dramatically.

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Celebrate the moments!

Published on 29th November 2015

What do you do really well, and how often do you remind yourself?

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If you give me a bottle of…

Published on 23rd November 2015

If you gave me a bottle of shampoo for Christmas, I’d probably not be impressed, but if you gave me a…

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