Team

Episode 117

I had successful salons for 14 years, and like every business, they had their ups and downs …but definitely far more good times than bad. 

The reality is that most businesses don’t last 14 years, so when you meet the owners of businesses that have survived and continue to grow and constantly reinvent for 56 years you know that there are some valuable lessons for the rest of us.   

My guests on today's Podcast are Jason and Joshua Miller whose parents, Janet and Charlie Miller, started the Charlie Miller salons in Edinburgh, Scotland 56 years ago. 

And those salons continue to flourish and reinvent to this day.

In this episode we discuss:

• The key to business longevity
• Creating loyalty
• Embracing change
• The importance of giving back

And lots more…

In this Episode:

[02:35] Jason and Joshua share what each of their salon industry journeys have looked like, and what their current roles entail. 

[10:16] Two key ingredients that have kept the Charlie Miller salons going strong for 56 years. 

[12:31] What drew Joshua and Jason to join their parents’ salon, and the paths their own children have taken. 

[16:22] Culture and mindset that characterise the Charlie Miller salons.

[19:57] The gift that Charlie Miller (Jason and Joshua’s dad) gave to the Dalai Lama. 

[23:35] Joshua and Jason’s belief in, and commitment to, education and training for hairdressers.

[27:48] The “tour” that Charlie Miller employees go on in their third year and the value that this has brought to the salons. 

[31:44] How Jason and Joshua have managed to successfully expand their business to five Edinburgh based salons. 

[38:14] Recent changes that Joshua and Jason have seen taking place in the salon industry, and what they hope to preserve from the past. 

[43:14] Differences between what motivated the older generation of hairdressers and what motivates the current one. 

[47:23] How the COVID-19 pandemic has affected the Charlie Miller salons.  

[52:25] Why Jason and Joshua don’t want to change their business model too much.

[54:24] Charlie Miller salons’ long term collaboration with the Teenage Cancer Trust. 

[59:20] Where to find Charlie Miller salons online. 

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast. 

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Jason and Joshua for sharing their insights with me for this week’s episode. Until next time!

Antony

Links and Resources:

Grow My Salon Business 

Website | Facebook | Instagram

Charlie Miller

Website | Facebook | Twitter | Instagram | Instagram [Haircare] | Instagram [Artistic Team]

Episode 113

I talk to salon owners in multiple countries every week, and no matter where they are in the world, they all have lots in common.

But if there’s one thing that unites them more than ever, it is the recruitment and retention of team members.

And I’ll bet that didn’t surprise you at all.

So that's what we are going to talk about today.

My guest on today's episode is Stefanie Fox from Talent Match which is a recruitment and Teambuilding agency that specialises in the hair and beauty business.

Stefanie brings a wealth of knowledge and insights into how salons can solve the recruitment issue and she does so in a really well informed and upbeat positive way.

You are going to really enjoy listening to her.

In this episode we discuss:

• What the key things are that employees want from a job today.
• Why people change jobs.
• The importance of salon culture.

And lots more!

In this Episode:

[02:31] Stephanie shares why people describe her as a unicorn in the salon industry.

[08:26] Why Stephanie doesn’t think a formal education is a prerequisite for success in the salon industry.

[11:09] How Stephanie’s company, Talent Match, helps salons thrive.

[18:42] The salon industry reset that has occurred as a result of the COVID-19 pandemic.

[27:18] What Stephanie thinks the salon industry working model is going to look like in the future, and what it is going to take to get there.

[34:45] Desires of hairdressers today, according to results from a survey conducted by Talent Match.

[39:12] Knowledge that salon owners should be passing on to hairdressers.

[42:30] How technology has adapted peoples’ expectations of their jobs, across industries and generations.

[44:27] The top three reasons that push hairdressers to leave a salon, and how to combat these.

[49:20] Why Stephanie thinks there is such a high turnover rates in the salon industry.

[52:50] Stephanie explains the concept of unconscious incompetence.

[53:44] The importance of building relationships with your hairdressers.

[56:37] Unpacking what it means to “charge your worth.”

[59:44] Stigma carried by the salon industry, and how this has impacted prices.

[1:02:24] The top Google search one month into the COVID-19 pandemic in the US.

[1:03:33] Matchable; the software that Stephanie is going to be launching early in 2022.

[1:05:12] What Stephanie thinks salon industry business models are going to look like in the future.

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast.

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Stephanie Fox for sharing her insights with me for this week’s episode. Until next time!

Antony

Links and Resources:

Grow My Salon Business

Website | Facebook | Instagram

Stephanie Fox – Talent Match

Website | Instagram | Clubhouse

Matchable

Website

Episode 010

My guest today is Geno Stampora a hairdresser, author, speaker, business guru, consultant, entertainer and general all-round industry expert and nice guy.

Geno has a passion and a level of enthusiasm for learning and sharing information that is infectious and rare to find.

I think it’s fair to say that he has devoted most of his professional life to helping hairdressers ‘grow’. Very few people love hairdressers and the hair and beauty business quite like Geno.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates

Special thanks to Geno Stampora for sharing his words of wisdom with me for this week’s episode. Until next time!

Episode 009

• How salons today can market themselves to potential team members
• How team members can market themselves to potential salons
• What’s driving change in the employee – employer model of the future
• The fluid nature of employment today

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Jen and Matt for sharing their words of wisdom with me for this week’s episode. Until next time!

Episode 005

My guest today is Meagan McCormack, who has amongst other titles ‘Chief Operating Officer' of the Visible Changes salon group based in Houston Texas.

Visible changes was started by Meagan's parents John and Maryanne McCormack but today is run by Meagan and her brother Johnny. I promise that you are going to love this podcast. Visible Changes is an incredibly inspiring salon business that everyone can learn something from.

On this podcast we will cover the following key areas:

• The importance of recognition, celebration and reward in building a sustainable salon culture.
• The importance of giving back.
• The key to running a successful family business.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Meagan for sharing her words of wisdom with me for this week’s episode. Until next time!

Episode 004

In today's episode, I’ll be talking with Clive Allwright. Clive is an Australian salon owner who is also the frontman and founder of a start-up called Piloroo. Piloroo addresses ‘two challenges' the industry has everywhere.

The first being affordable and customised salon education and the second challenge is finding staff, specifically assistants.

Clive and his team have come up with a technology-based solution that embraces the GIG economy, an online platform that is connecting salons with educators and assistants. It’s a great example of an expression I once heard.

“You won’t solve today's challenges with yesterdays thinking” We need new thinking for new age challenges and new solutions, and that’s exactly what Clive and his team have done.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Clive for sharing his story with me for this week’s episode. Until next time!

Episode 002

My Guests today are Robert and Mary Cromeans from the Robert Cromeans Salons in San Diego, Las Vegas and Oklahoma. Robert is also Creative and Business Director at John Paul Mitchell Systems.

In todays Podcast Robert and Mary give their thoughts on 4 key areas

1. Selling time and charging for salon services by the time taken instead of the more  traditional fixed service prices.

2. The trend towards removing the front desk from salons to make them more mobile and arguably a more efficient client experience.

3. When it comes to in-salon take home product the importance and benefits of staging product placement as part of the client in-salon experience.

4. How numbers influence behaviours and different ways of paying your team.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Robert and Mary for sharing their words of wisdom with me for this week’s episode. Until next time!

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