Team

Episode 125

26 January 2022

Hairdressers and dealing with the impact of domestic violence with Susanne Post

My guest on this episode is Susanne Post.

Susanne is a hairdresser, salon owner and co-founder of ‘Shear Haven,’ an organisation whose purpose is to educate stylists and beauty professionals about the signs of domestic violence.

Domestic violence is a pervasive issue across the world, and as a survivor of domestic violence herself, Susanne has made it her mission to ensure that people can access the help that they need if they find themselves in an abusive relationship. Domestic violence is often associated with shame, denial, and hopelessness, but by talking about it we can begin to destigmatize it, and that is exactly what we are going to do today.

In today’s podcast we discuss:

  • What exactly is domestic violence and who does it affect?
  • How do you recognise the signs of domestic violence?
  • The impact that covid has had on domestic violence.
  • The free training program that is now available to hairdressers globally to help them recognise the issues around domestic violence.

And lots more!

 

In this Episode:

 

[02:41] The stigma that surrounds domestic violence, and the importance of speaking openly about it.

[03:56] Staggering statistics which highlight the pervasiveness of domestic violence globally.

[07:38] How domestic violence is defined, and the different types of abuse that fall into this category.

[09:51] Susanne shares her personal experiences of domestic violence and escaping her abuser.

[14:12] The average number of times that a person will return to their abuser, and the various reasons that this is the case.

[17:50] Common stereotypes of abusers and the abused, and why these do not tell the full story.

[21:39] Why people who were abused often go on to become abusers themselves.

[23:48] Susanne explains why couples therapy can do more harm than good for the person who is being abused.

[27:46] How witnessing domestic violence impacts children.

[29:42] Why domestic abuse has become known as the “shadow pandemic.”

[31:41] Susanne shares the inspiration behind the founding of Shear Haven, and some of their achievements to date.

[38:31] Why Shear Haven focuses specifically on domestic abuse prevention training for beauty industry professionals, and examples of the resources that they provide.

[45:17] The value that lies in having open conversations about domestic violence.

[50:27] Advice for how to handle a situation where a colleague or client of yours is being abused.

[54:00] If you are in an abusive relationship (as the abuser or the abused), you are not alone, and there is a way to change your situation.

 

Thanks so much for joining me this week. If you found this episode helpful, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast.

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Susanne for sharing her story with me for this week’s episode. Until next time!

Antony

 

Links and Resources:

Grow My Salon Business

Website | Facebook | Instagram

 

Shear Haven

Website | Website

 

Susanne Post

LinkedIn | Instagram

 

Shine Salon

Website | Instagram | Twitter | Facebook

 

Barbicide

Website | Twitter | Facebook | Instagram

 

YWCA Nashville and Middle Tennessee

Website | Twitter | Facebook | LinkedIn | Instagram

Episode 124

18 January 2022

A Solution to a Salon Industry Problem, Minimising Waste With Victoria Tarrant of SmartMix.

The fact that you are listening to this means that you are probably a salon owner and therefore could probably be loosely described as an entrepreneur. 

And if you are a regular listener, you’ve probably gathered that I love nothing more than a good entrepreneurial story where we get an insight and an understanding into the highs and lows of what it takes each of us on our unique journey to turn the dream into reality. 

Because when we share our dream and the journey we take, it gives others the inspiration and courage to pursue their dream too.

My guest on this episode is Victoria Tarrant a hairdresser who has a dream to solve a problem that exists in every salon, and that is addressing the issue of colour wastage and everything surrounding that from the impact that has on salon profits to correct pricing of colour services, the environmental impact waste has and efficient inventory management.  

In this episode we discuss:

  • What exactly is ‘SmartMix’?
  • How it differs from competing brands
  • The journey Victoria has taken to get it to the point it’s at …

And lots more!

In this Episode:

[02:40] Victoria shares the origins of her hairdressing career and an overview of what her journey has looked like since.

[05:07] The issue that inspired Victoria’s app, SmartMix, and how her idea evolved over time. 

[09:00] Jerry Rihll; the influential role that he has played in the success of SmartMix.  

[14:40] Competition in the colour mixing space, and what makes SmartMix stand out.

[18:23] How Victoria funded SmartMix, and the process she went through to develop the app. 

[23:36] Pushback that Victoria received from stylists when SmartMix was launched, and how the app won them over. 

[27:34] A rundown of how to use the SmartMix app. 

[34:15] The charitable element that Victoria hopes to link to SmartMix.

[36:04] An experiment: the amount of colour waste that Victoria accumulated in the space of 38 weeks.

[37:50] The reporting system that encourages stylists to use the SmartMix app, and what Victoria found to be the most powerful incentive. 

[41:23] How stylists access the SmartMix app, and the other systems that it is linked to. 

[45:41] Plans that Victoria has for the future of SmartMix. 

[48:51] Characteristics that Victoria has which have helped her succeed. 

[50:38] Two valuable pieces of advice from Victoria for any aspiring entrepreneurs. 

 

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast. 

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Victoria for sharing her story with me for this week’s episode. Until next time!

Antony

 

Links and Resources:

Grow My Salon Business 

Website | Facebook | Instagram

Precision Colour [SmartMix]

Website | Facebook | Instagram

Victoria’s Hair Design

Website

Victoria Tarrant 

LinkedIn

Episode 123

11 January 2022

Have you ever wondered what it takes to build a 15 strong luxury brand salon group? 

My guest on today’s Podcast has done exactly that. He is Oscar Cullinan founder of the Oscar Oscar salon group in Australia.

Oscar has built up a very successful 15 strong luxury salon partnership group in Australia and more recently has started his own product line. 

Many people want to achieve what Oscar has but very few manage to. So, what does it take to go from one salon that was opened on a ‘whim’ to becoming a household name in the Australian Hairdressing Industry?

The answer is ‘partnership’ and the Oscar Oscar group have created a successful partnership model that is a win for everyone. 

In this episode we discuss:

  • Knowing when it’s time to expand 
  • The partnership business model
  • What it takes to create and culture and build a brand
  • The importance of leadership in the salon industry

And lots more!

In this Episode:

[01:04] The Salon Management course you should be signing up for if you want to grow your salon business, and where you can do so. 

[02:53] Oscar shares what the first few years of his ‘vagabond’ journey in the salon industry consisted of.

[04:46] How Oscar Oscar Salons has grown over the past 32 years, and what inspired the company name.

[08:41] Factors that Oscar sees as the key to the success of a salon. 

[10:01] What motivated Oscar to expand his business and his advice for managing this process. 

[14:08] Benefits of the partnership business model that Oscar has chosen for his salons, and an explanation of how the model works. 

[20:26] Oscar shares his thoughts on how the salon industry is changing.

[23:45] How to build a great team culture, from someone who is admired for having achieved that goal. 

[27:57] The approach that Oscar utilizes in order to ensure he is financially stable.  

[31:00] The size of the retail component of Oscar Oscar Salons. 

[36:26] Why Oscar likes to have multiple salons in one state.

[37:36] How COVID-19 lockdowns in Australia have impacted Oscar Oscar Salons. 

[39:35] Oscar explains what his product line consists of, and what makes it stand out from the many others out there.

[45:23] Lessons in leadership from Oscar. 

[47:44] Some of the mentors who have played a role in Oscar’s journey in the salon industry. 

[49:00] A rapid-fire round with Oscar: his greatest strength, what drives him, how he continually reinvents himself, the biggest life lesson he has learned, and what he wishes he was better at. 

 

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast. 

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Oscar for sharing his story with me for this week’s episode. Until next time!

Antony

 

Links and Resources:

Grow My Salon Business 

Website | Facebook | Instagram

Oscar Oscar Salons

Website | Facebook | Instagram | LinkedIn

Episode 122

4 January 2022

What will 2022 hold for you, what’s the obvious next step?

I often reflect on how lucky I am to interview lots of great people on this podcast and to have in-depth conversations with such a diverse range of people that have a story to tell and often have a unique area of expertise to share.

I’ve always said that it’s a great privilege that I have to be able to ask the guests that I have on this show the questions that I do and to get them to open up so that you the listener – and me, the host – can understand and learn something that perhaps we didn’t yet know.

Often, the guests on the podcast will also mention the people that have mentored them, trained and inspired them, and that have managed them on their journey.

For our listeners on their own journeys, these stories can inspire them to look at taking the next step in their professional careers.  And for many, they may feel their next obvious step is to open a salon business of their own.

Regardless of the career path we choose to take, it is a journey. And like all journeys where and when it starts, and what direction it takes and the opportunities along the way are what makes life exciting.

Some of you will be nearer the beginning of your professional journey and some of you may be nearer the end. But regardless of where you are, there are always opportunities to grow and get better at what you do.

At the beginning of every year, many of us have time to reflect on the past year and plan for opportunities for the coming year.

Sometimes those plans and the questions we ask ourselves revolve around getting better at what we do as owners and managers, for other people those questions might be, “Is now the time to open your own salon?”

So, in this episode I talk about:

  • Questions around the subject of salon ownership or management
  • The myths of salon ownership
  • What it takes to be a successful salon owner and manager

And lots more!

In this Episode:

[02:50] An introduction to today’s topic: questions we may ask ourselves about salon ownership or management.

[04:10] Antony discusses the misconceptions many believe when becoming a salon owner.

[05:20] This is the reality about opening a business as the inevitable next step.

[06:35] Does salon ownership give more freedom and time off?

[08:31] These are the hidden bosses when you become your own boss.

[09:16] Antony reveals whether salon owners make more money.

[10:40] Cutting and colouring hair require completely different skills than running a business.

[12:18] Continuing education in all areas of the salon business is critical for success.

[13:28] The difference between being a leader and being a manager, according to Antony.

[15:30] People are not born to be great managers.  Management is a skill that is learned.

[17:15] We learn how to be more successful with New Year’s Resolutions.

[19:10] How to get the clarity, structure, support, strategy, assistance, and community needed to become the best manager and salon business owner possible.

 

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast.

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to you for sharing your time with me for this week’s episode. Until next time!

Antony

 

Links and Resources:

 

Grow My Salon Business

Website | Facebook | Instagram

Episode 117

30 November 2021

Why Being Restless Helps You Grow

I had successful salons for 14 years, and like every business, they had their ups and downs …but definitely far more good times than bad. 

The reality is that most businesses don’t last 14 years, so when you meet the owners of businesses that have survived and continue to grow and constantly reinvent for 56 years you know that there are some valuable lessons for the rest of us.   

My guests on today’s Podcast are Jason and Joshua Miller whose parents, Janet and Charlie Miller, started the Charlie Miller salons in Edinburgh, Scotland 56 years ago. 

And those salons continue to flourish and reinvent to this day.

In this episode we discuss:

  • The key to business longevity
  • Creating loyalty
  • Embracing change
  • The importance of giving back

And lots more…

In this Episode:

[02:35] Jason and Joshua share what each of their salon industry journeys have looked like, and what their current roles entail. 

[10:16] Two key ingredients that have kept the Charlie Miller salons going strong for 56 years. 

[12:31] What drew Joshua and Jason to join their parents’ salon, and the paths their own children have taken. 

[16:22] Culture and mindset that characterise the Charlie Miller salons.

[19:57] The gift that Charlie Miller (Jason and Joshua’s dad) gave to the Dalai Lama. 

[23:35] Joshua and Jason’s belief in, and commitment to, education and training for hairdressers.

[27:48] The “tour” that Charlie Miller employees go on in their third year and the value that this has brought to the salons. 

[31:44] How Jason and Joshua have managed to successfully expand their business to five Edinburgh based salons. 

[38:14] Recent changes that Joshua and Jason have seen taking place in the salon industry, and what they hope to preserve from the past. 

[43:14] Differences between what motivated the older generation of hairdressers and what motivates the current one. 

[47:23] How the COVID-19 pandemic has affected the Charlie Miller salons.  

[52:25] Why Jason and Joshua don’t want to change their business model too much.

[54:24] Charlie Miller salons’ long term collaboration with the Teenage Cancer Trust. 

[59:20] Where to find Charlie Miller salons online. 

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast. 

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Jason and Joshua for sharing their insights with me for this week’s episode. Until next time!

Antony

 

Links and Resources:

Grow My Salon Business 

Website | Facebook | Instagram

Charlie Miller

Website | Facebook | Twitter | Instagram | Instagram [Haircare] | Instagram [Artistic Team]

 

 

Episode 113

2 November 2021

Why you can’t solve today’s recruitment challenges with yesterday’s solutions.

I talk to salon owners in multiple countries every week, and no matter where they are in the world, they all have lots in common.

But if there’s one thing that unites them more than ever, it is the recruitment and retention of team members.

And I’ll bet that didn’t surprise you at all.

So that’s what we are going to talk about today.

My guest on today’s episode is Stefanie Fox from Talent Match which is a recruitment and Teambuilding agency that specialises in the hair and beauty business.

Stefanie brings a wealth of knowledge and insights into how salons can solve the recruitment issue and she does so in a really well informed and upbeat positive way.

You are going to really enjoy listening to her.

In this episode we discuss:

  • What the key things are that employees want from a job today.
  • Why people change jobs.
  • The importance of salon culture.

And lots more!

In this Episode:

[02:31] Stephanie shares why people describe her as a unicorn in the salon industry.

[08:26] Why Stephanie doesn’t think a formal education is a prerequisite for success in the salon industry.

[11:09] How Stephanie’s company, Talent Match, helps salons thrive.

[18:42] The salon industry reset that has occurred as a result of the COVID-19 pandemic.

[27:18] What Stephanie thinks the salon industry working model is going to look like in the future, and what it is going to take to get there.

[34:45] Desires of hairdressers today, according to results from a survey conducted by Talent Match.

[39:12] Knowledge that salon owners should be passing on to hairdressers.

[42:30] How technology has adapted peoples’ expectations of their jobs, across industries and generations.

[44:27] The top three reasons that push hairdressers to leave a salon, and how to combat these.

[49:20] Why Stephanie thinks there is such a high turnover rates in the salon industry.

[52:50] Stephanie explains the concept of unconscious incompetence.

[53:44] The importance of building relationships with your hairdressers.

[56:37] Unpacking what it means to “charge your worth.”

[59:44] Stigma carried by the salon industry, and how this has impacted prices.

[1:02:24] The top Google search one month into the COVID-19 pandemic in the US.

[1:03:33] Matchable; the software that Stephanie is going to be launching early in 2022.

[1:05:12] What Stephanie thinks salon industry business models are going to look like in the future.

 

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast.

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Stephanie Fox for sharing her insights with me for this week’s episode. Until next time!

Antony

 

Links and Resources:

Grow My Salon Business

Website | Facebook | Instagram

 

Stephanie Fox – Talent Match

Website | Instagram | Clubhouse

Matchable

Website

Episode 010

2 July 2019

My guest today is Geno Stampora a hairdresser, author, speaker, business guru, consultant, entertainer and general all-round industry expert and nice guy.

Geno has a passion and a level of enthusiasm for learning and sharing information that is infectious and rare to find.

I think it’s fair to say that he has devoted most of his professional life to helping hairdressers ‘grow’. Very few people love hairdressers and the hair and beauty business quite like Geno.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates

Special thanks to Geno Stampora for sharing his words of wisdom with me for this week’s episode. Until next time!

Episode 009

18 June 2019

One of the biggest challenges that the salon industry faces everywhere is ‘Recruitment’. So why isn’t there an online recruitment platform that specialises in the hairdressing industry, a sort of linked-in for hairdressers? Well, now there is.

 

In today’s Podcast, I have the pleasure of speaking with Jen and Matt Martinelli who are the founders of a new startup website recruitment platform called Canvas Recruit and it specialises in the hair and beauty space.

 

On this podcast we discuss:
  • How salons today can market themselves to potential team members
  • How team members can market themselves to potential salons
  • What’s driving change in the employee – employer model of the future
  • The fluid nature of employment today

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Jen and Matt for sharing their words of wisdom with me for this week’s episode. Until next time!

Episode 005

23 April 2019

My guest today is Meagan McCormack, who has amongst other titles ‘Chief Operating Officer’ of the Visible Changes salon group based in Houston Texas.

Visible changes was started by Meagan’s parents John and Maryanne McCormack but today is run by Meagan and her brother Johnny. I promise that you are going to love this podcast. Visible Changes is an incredibly inspiring salon business that everyone can learn something from.

On this podcast we will cover the following key areas:

  • The importance of recognition, celebration and reward in building a sustainable salon culture.
  • The importance of giving back.
  • The key to running a successful family business.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Meagan for sharing her words of wisdom with me for this week’s episode. Until next time!

Episode 004

9 April 2019

In today’s episode, I’ll be talking with Clive Allwright. Clive is an Australian salon owner who is also the frontman and founder of a start-up called Piloroo. Piloroo addresses ‘two challenges’ the industry has everywhere.

The first being affordable and customised salon education and the second challenge is finding staff, specifically assistants.

Clive and his team have come up with a technology-based solution that embraces the GIG economy, an online platform that is connecting salons with educators and assistants. It’s a great example of an expression I once heard.

“You won’t solve today’s challenges with yesterdays thinking” We need new thinking for new age challenges and new solutions, and that’s exactly what Clive and his team have done.

Thanks for listening!

Thanks so much for joining me this week. If you enjoyed this episode, please share it using the social media buttons at the side or bottom of this post.

Also, I’d love it if you’d leave an honest review for The Grow My Salon Business Podcast. Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show and help other people find my podcast, I also love to hear what’s been helpful!

And finally, don’t forget to subscribe to the show on iTunes or Google to get automatic updates 

Special thanks to Clive for sharing his story with me for this week’s episode. Until next time!

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