I was talking to someone recently who had met a very well known political figure. And even though they had only met them for a couple of minutes, they said that, “They had this ability to make you feel like you are the only one in the room and that they were completely focused on them!”

Now you and I are not in ‘politics’, but having the ability to ‘make someone feel like they are the only one in the room’, strikes me as a very important skill for us to develop as hairdressers.

We want our clients to feel important. We want them to feel that we don’t take them for granted. And we want them to feel that we are 100% focused on them.

There is a famous quote from Mary Kay Ash who once said, “Pretend that every person you meet has a sign around his or her neck that says ‘Make me feel important!’”

Here’s an exercise for you and your team; ‘What are 10 things that you can do as an individual, or as a team, that will make the client that walks in your door feel like they are the only one in the room and that you are completely focused on them?

Thank you for watching…

Have a great week!

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