Where’s my book?
Orders generally ship within 24 hours of being placed. Shipping time in the UK is usually less than a week; to the USA shipping time is generally 7-10 business days. To all other locations, please allow up to 3 weeks for your book to arrive.
Where do you ship to?
We ship worldwide.
What do you charge for shipping?
Shipping is calculated during checkout after you enter your shipping address; you will be able to review the shipping charges before placing your order. In the UK we ship with Royal Mail, for orders over 10 books in the UK, Parcel Force shipping is required. Outside the UK, orders ship via Parcel Force or Fedex.
Note that we charge for shipping in line with our costs, and work to keep those costs as low as we can. International shipping prices are higher than we would like them to be, and we are always looking for options to reduce these costs. At present Parcel Force, Fedex and Royal Mail remain the most affordable way to get physical books to you around the world. Please get in touch with email@example.com if you are interested in ordering more than a box of 12 books so that we can negotiate the best shipping rates for you.
What’s my tracking number?
For orders shipped via Royal Mail, no tracking information is provided; for orders shipped via Parcel Force or Fedex, tracking information will be sent to you when the order is shipped.
How do you handle international customs, taxes, or duties?
We attach the appropriate customs forms to every international shipment and clearly label the contents as “books;” most countries do not levy customs taxes on the importation of books, so in many cases, no customs fees will be applied. That said, any import taxes charged by the destination country are your responsibility. Customs policies vary widely from country to country so if you have any concerns before you order, we recommend that you contact your local customs office.
Oops! I gave you the wrong shipping address.
Ok; let us know your order number and the correct address, and we’ll do our best to get it fixed up for you. Orders ship out very quickly, so there’s no guarantee we’ll be able to make corrections to an order before it ships.
I ordered the audio book. When will I get it?
For all MP3 downloads, Immediately after placing your order you will see a link on the confirmation page, you will be able to download your audio book immediately via this link. Also after your order for the audio book goes through, you’ll receive an email with a link to download your audio book. Check your spam folder if you don’t see it right away.
For all CD orders, these generally ship within 24 hours of being placed. Shipping time in the UK is usually less than a week; to the USA shipping time is generally 7-10 business days. To all other locations, please allow up to 3 weeks for your audio book to arrive.
I ordered the ebook. When will I get it?
Immediately after placing your order you will see a link on the confirmation page, you will be able to download your book immediately via this link. Also after your order for the ebook goes through, you’ll receive an email with a link to download your book. Check your spam folder if you don’t see it right away.
How can I read the ebook?
When you buy an ebook, you will receive three DRM-free file formats: ePub, Mobi, and PDF. Ebooks are accompanied by a readme file with instructions for installation on the more popular platforms. For ePub, you can use iBooks on your iPhone/iPad/iPod Touch, and Aldiko or Cool Reader on your Android devices. Mobi works on all Kindle models, and Kindle for Mac or PC. PDFs can be read on Adobe Acrobat or Preview, as well as Sony Reader and Nook devices.
My download link expired; how can I download my ebook?
Drop us a line with your order number (or the email address used to place the order) and we'll reset your download link.
I have a coupon code. Where do I put it?
When you checkout, you can apply your coupon code after you enter your shipping and billing information (but before you confirm your order).
Do you offer a discount if I want to buy a lot of books?
We now offer a discount of 15% for purchasing any box of 12 books as well as a discount for purchasing a set of Grow 1, 2, 3 & 4 Discounts are applied automatically. For discounts when ordering larger quantities of books please contact firstname.lastname@example.org
What is your return policy?
Neither paperbacks, e-books or audiobooks are returnable.