Videos

How good is your receptionist?

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Train your receptionists to go the extra mile, train them to tell clients what they can have, not what they can’t have! Train them to give exceptional customer service!

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Who is on your team?

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As a salon manager, if you look at the people on the team they usually break down into three categories. Fantastic, average and a waste of space!

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Celebrate the moments!

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What do you do really well, and how often do you remind yourself?

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If you give me a bottle of…

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If you gave me a bottle of shampoo for Christmas, I’d probably not be impressed, but if you gave me a…

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