Minute Manager

How good is your receptionist?

Published on 21st April 2016

Train your receptionists to go the extra mile, train them to tell clients what they can have, not what they can’t have! Train them to give exceptional customer service!

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Who is on your team?

Published on 13th April 2016

As a salon manager, if you look at the people on the team they usually break down into three categories. Fantastic, average and a waste of space!

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Celebrate the moments!

Published on 29th November 2015

What do you do really well, and how often do you remind yourself?

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If you give me a bottle of…

Published on 23rd November 2015

If you gave me a bottle of shampoo for Christmas, I’d probably not be impressed, but if you gave me a…

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