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Coronavirus Action Plan.

Welcome to this special episode of ‘The Two Minute Salon Manager’. I hope you are bearing up okay in this time of uncertainty. I think

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10 Things great teams do

Walt Disney once famously said… “You can dream, create, design and build the most wonderful place in the world, but it takes people to make

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Do you talk ‘Team', but reward the ‘Individual'?

Do you talk ‘Team,’ but reward the ‘Individual’? That’s what many salon owners do, they talk, … “Team this, team that, and team the other.”

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The cycle of teams

What part of the ‘cycle’ is your team in? Teams aren’t always on a high or a low. I read somewhere once that ‘teams are

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5 steps for building a great salon culture

What’s the ‘culture’ like in your salon? I suppose the obvious question to ask is, “What do I mean by ‘culture’?” I usually answer by

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Do you own your attitude?

Do you own your attitude? Or do you let other people determine how you feel? An attitude is a ‘feeling’ an ‘emotional state’, and we

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You have enormous courage!

“You have enormous courage!” Seriously, I really congratulate you for having the courage to do what you do every day. Whoever you are and whatever

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Life's too short!

Life’s too short to put up with people on your team who take all the joy out of coming to work. Whether you are a

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Do you teach them or tell them?

Do you teach them or tell them? My wife is better with computers than I am. So, if I am having a problem with something

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How should I motivate my team?

“How should I motivate my team?” I’m probably asked that question more than any other. If the way you currently try and do it involves

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How well do you really know your team?

How well do you really know your team? I once heard the phrase, ‘Starbucks are growing their business one cup of coffee at a time'.

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How engaged are your team?

The phrase “Our team is our greatest asset” may very well win the award for the most popular business cliché. But it’s true, ‘Your people

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Creating a culture of success

I’m often asked “How do you create a culture of success?” As a salon owner, your own talent, qualifications and skills will only get you

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You are not a star and you are not an artist.

I’m sorry but ‘You are not a star and you are not an artist!’ I’m a hairdresser and I love what I do! I’m proud

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