What’s the ‘culture’ like in your salon? I suppose the obvious question to ask is, “What do I mean by ‘culture’?” I usually answer by

Do you own your attitude? Or do you let other people determine how you feel? An attitude is a ‘feeling’ an ‘emotional state’, and we

“You have enormous courage!” Seriously, I really congratulate you for having the courage to do what you do every day. Whoever you are and whatever

Life’s too short to put up with people on your team who take all the joy out of coming to work. Whether you are a

Do you teach them or tell them? My wife is better with computers than I am. So, if I am having a problem with something

“How should I motivate my team?” I’m probably asked that question more than any other. If the way you currently try and do it involves

How well do you really know your team? I once heard the phrase, ‘Starbucks are growing their business one cup of coffee at a time'.

The phrase “Our team is our greatest asset” may very well win the award for the most popular business cliché. But it’s true, ‘Your people

I’m often asked “How do you create a culture of success?” As a salon owner, your own talent, qualifications and skills will only get you

I’m sorry but ‘You are not a star and you are not an artist!’ I’m a hairdresser and I love what I do! I’m proud