How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience

What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people

Should I enter the hairdressing awards? I was asked that question recently by a salon owner who was contemplating whether or not to enter the

How well do you handle the H.E.A.T? We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have

When did you last really thank someone? I don’t mean the cursory “thank you” that hopefully we all say many times a day, usually without

How do you make people feel? Don’t just gloss over that question… When a client comes to your salon, ask yourself ‘How do you really

The power of moments… Why do certain fleeting moments and experiences have a lasting effect on us? And from a business point of view how

How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience