6 ways to improve salon customer service
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience
What can you do in 5 seconds?
What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people
Should I enter hairdressing awards?
Should I enter the hairdressing awards? I was asked that question recently by a salon owner who was contemplating whether or not to enter the
How well do you handle the H.E.A.T?
How well do you handle the H.E.A.T? We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have
When did you last really thank someone?
When did you last really thank someone? I don’t mean the cursory “thank you” that hopefully we all say many times a day, usually without
How do you make people feel?
How do you make people feel? Don’t just gloss over that question… When a client comes to your salon, ask yourself ‘How do you really
How can you create ‘moments'?
The power of moments… Why do certain fleeting moments and experiences have a lasting effect on us? And from a business point of view how
6 ways to improve your salon service level.
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience