When it comes to your colour business who is your competition? I present a seminar called ‘Grow My Colour Business’ it’s aimed at salon owners

How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience

What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people

Should I enter the hairdressing awards? I was asked that question recently by a salon owner who was contemplating whether or not to enter the

How well do you handle the H.E.A.T? We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have

When did you last really thank someone? I don’t mean the cursory “thank you” that hopefully we all say many times a day, usually without

How do you make people feel? Don’t just gloss over that question… When a client comes to your salon, ask yourself ‘How do you really

The power of moments… Why do certain fleeting moments and experiences have a lasting effect on us? And from a business point of view how

How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience