As a salon owner or salon manager, how do you organise your time? I hate it when someone says this to me but the

  How do you deal with salon complaints? No matter who you are, and no matter what you do, you will not make every client

  What are the responsibilities of a salon manager? That’s the question. And the real answer is, “It depends!” In all likelihood, there are 3

  If you are a salon manager, then there was a time when it was your first day in the job. And if you are

Salon owners often ask my opinion as to whether or not they should open a second salon. The thing to be careful of is assuming

As an owner or manager, how do you split your time? I hate it when someone says this to me, but the answer is, “It

How do you go about giving people feedback? As an owner or manager, part of your job is to build a team and to grow

As ‘managers of people’ some of what we do with our team on a daily basis is about getting them to change something that they

If you are like most salon owners, you opened up a business without giving a lot of thought to the fact that you will ‘be

Being the boss can be hard …but, no one ever said it would be easy! Not everyone aspires to one day ‘be the boss’, and

Are you the King [or Queen] of feedback? Feedback is letting people know how they are performing, and one of the most effective ways of

When you open a business very few people are thinking of the day they will sell it. The reality is that most businesses in the

Will you choose to bounce back? I meet many salon owners all over the world, some are doing really well. Some are pretending to do

If you are an owner or manager, you probably have systems, and vision statements, and job descriptions and policy manuals… and that’s just the beginning

I know what your top 3 challenges are! I often start my management seminars by saying, “If you’re a salon owner, or manager I know

Good managers don’t just happen, [well maybe some of them do]. But for most people becoming an effective manager is about learning the skills to

How good is your receptionist? I go to a lot of different salons as a client and very rarely do I go to the same

Hairdressing is part of the service industry. Part of what we do is serve others, nothing wrong with that, hairdressing is a very honourable trade

You can’t do everything yourself! When you’re running a small business it is tempting to think you can do everything yourself and only ask for

If there was one personal characteristic you would attribute your success to, what would it be? In the early 90’s I once had the pleasure

“Should I stay or should I go now… if I go there will be trouble, if I stay it will be double, come on and

“I still think I’m 40! But then I look in the mirror and I realise that unfortunately, I’m not… Where did the last 20+ years

So, “What is it that you want to achieve now?” If you are a salon owner think back to when you began on this journey

What’s Stopping You? Why is it some salon businesses prosper while others struggle? It happens everywhere and regardless of what the economy is doing so

Obviously you know I am going to have an answer to that question which is going to challenge your thinking, because I am going to

What are hairdressers really like? I was asked that question once as part of an evaluation on how best to communicate with hairdressers from a

I once read, “there is never enough time to do everything that you have to do, …and there never will be.” My first thought was