How good is your receptionist?
How good is your receptionist? I go to a lot of different salons as a client and very rarely do I go to the same
Your weekly dose of inspiration and education
‘The Two Minute Salon Manager' short, sharp and to the point. These videos are aimed at helping salon owners, managers and their teams succeed.
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What's your average bill?
What’s your average bill? I’ve often said “That I don’t trust most industry statistics”… but I continue by saying “But ask yourself, what if it
When is it time to fire your client?
Hairdressing is part of the service industry. Part of what we do is serve others, nothing wrong with that, hairdressing is a very honourable trade
Don't be average!
Don’t be average! One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of
Where did your clients go?
Where did they go? Retention is such an important word in the hair and beauty business. “You don't necessarily become the best most successful and
6 ways to improve salon customer service
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience
You have enormous courage!
“You have enormous courage!” Seriously, I really congratulate you for having the courage to do what you do every day. Whoever you are and whatever
You can’t do everything yourself
You can’t do everything yourself! When you’re running a small business it is tempting to think you can do everything yourself and only ask for
What's on your list?
What’s on your list? We all have a list, …I do too It’s a list of all the reasons why you can’t do it, reasons
What can you do in 5 seconds?
What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people
What 3 numbers should a stylist focus on?
“What are the 3 most important numbers for a stylist to focus on?” Productivity matters, that’s the harsh reality, and it’s by measuring and tracking
Should I enter hairdressing awards?
Should I enter the hairdressing awards? I was asked that question recently by a salon owner who was contemplating whether or not to enter the
One client at a time!
You build your business one client at a time… ”One client at a time,” …it’s a mantra worth repeating, a mantra that every one of
What are we really selling?
You’re not really selling shampoo! ‘The professional beauty market is flooded with great products’. And today, as consumers we are spoilt for choice, so whilst
Life's too short!
Life’s too short to put up with people on your team who take all the joy out of coming to work. Whether you are a
It's the little things that make the difference.
“Do you follow through on the decisions you make?” If you are like most people the answer will be “not always”. At different times we
If there were just 3 numbers to focus on…
If there were just ‘3 numbers’ to focus on what would they be? I remember the day when I first got computerised at the salon
If there was one thing that you…
If there was one personal characteristic you would attribute your success to, what would it be? In the early 90’s I once had the pleasure
I’m your client, but would I buy from you?
Imagine I was your client, would I buy from you? What would it take? What should you do, and say? What shouldn’t you do, and
Have you got what it takes?
Have you got what it takes? Like many people, I enjoy watching a range of sports, whether it’s athletics, football, rugby, tennis or basketball. When
Do you teach them or tell them?
Do you teach them or tell them? My wife is better with computers than I am. So, if I am having a problem with something
If you don't grow your business never will!
“If you don’t grow, your business never will” That’s such an important sentence, “If you don’t grow your business never will”. It doesn't matter if
Should I stay or should I go?
“Should I stay or should I go now… if I go there will be trouble, if I stay it will be double, come on and
How well do you handle the H.E.A.T?
How well do you handle the H.E.A.T? We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have
What does it mean to you?
What does it mean to you? I’ve been talking about change a lot lately… maybe more than usual. Maybe it’s because the older you get
I still think I'm 40 but unfortunately…
“I still think I’m 40! But then I look in the mirror and I realise that unfortunately, I’m not… Where did the last 20+ years
How should I motivate my team?
“How should I motivate my team?” I’m probably asked that question more than any other. If the way you currently try and do it involves
What's your motive for action?
Do you know where the word ‘motivation’ comes from? I usually start my seminars by asking, “What would you like to get out of today?”
What is your what?
So, “What is it that you want to achieve now?” If you are a salon owner think back to when you began on this journey
How well do you really know your team?
How well do you really know your team? I once heard the phrase, ‘Starbucks are growing their business one cup of coffee at a time'.
What's stopping you?
What's Stopping You? Why is it some salon businesses prosper while others struggle? It happens everywhere and regardless of what the economy is doing so
When did you last really thank someone?
When did you last really thank someone? I don’t mean the cursory “thank you” that hopefully we all say many times a day, usually without