What is your real business?
Obviously you know I am going to have an answer to that question which is going to challenge your thinking, because I am going to
How do you make people feel?
How do you make people feel? Don’t just gloss over that question… When a client comes to your salon, ask yourself ‘How do you really
Don't be average!
Don’t be average! One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of
Creating a culture of success
I’m often asked “How do you create a culture of success?” As a salon owner, your own talent, qualifications and skills will only get you
What are hairdressers really like?
What are hairdressers really like? I was asked that question once as part of an evaluation on how best to communicate with hairdressers from a
“7 steps to stay on top”
Being in business isn’t easy, it can be fraught with challenges. So as owners and managers it’s important to always be looking at ways to
How can you create ‘moments'?
The power of moments… Why do certain fleeting moments and experiences have a lasting effect on us? And from a business point of view how
Do you want more?
Do you want more? Exactly ninety five percent of people would like to be get, be, do or have more… and the other 5% probably
You are not a star and you are not an artist.
I’m sorry but ‘You are not a star and you are not an artist!’ I’m a hairdresser and I love what I do! I’m proud
Too much to do and never enough time to do it…
I once read, “there is never enough time to do everything that you have to do, …and there never will be.” My first thought was
“Don’t mess with the money! Capeesh?”
Not on my shift! This is going to polarise you. You’ll either read this and think, ‘Yeah that happens in my salon too’. Or you’ll
6 ways to improve your salon service level.
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience
Where did they go?
Where did they go? Retention is such an important word in the hair and beauty business. “You don't necessarily become the best most successful and
Just start, you never know where it will lead…
Just start, you never know where it will lead… Many of us don’t start something because we don’t think we are good enough, or we
Start by asking a question.
Change starts by asking a question. I’ve never met anyone who is where they want to be. Everyone wants to be, to do, to have,
People leave jobs not managers.
“People don’t leave jobs they leave managers.” I heard that expression recently and it got me reflecting on the managers I had worked for, or
How to be more productive
In the UK we are bombarded with never-ending talk about BREXIT. Yesterday I was listening to a TV debate about ‘productivity’ and how the UK
Are you getting better at it?
What are you doing to get better at it? The obvious response is, “Better at what?” And the answer is “Better at everything and anything!”
Do you really want to win?
Do you really want to win? I am often asked to be a judge for various hairdressing industry awards and when my schedule permits I
But is it easier for the client?
But is it easier for the client? I was sent an email recently from a company whose services I were using and part of the
Do you have courage?
Do you have courage? Years ago I had the privilege of having dinner with the late Toni Mascolo one of the brothers and founding partners
It's all about the ‘set-up'…
It’s all about the ‘set-up’… Every business needs someone in the role of manager, and as a manager of people there will inevitably be problems.
“What do you do when staff refuse to…”
I am often asked “What do you do with staff members who refuse to recommend retail products” I always answer that question the same way.
“Get your clients to do your marketing”
Getting your clients to do your marketing for you… Last month my daughters suggested we went for brunch at their new favourite restaurant find on
“Nobody wakes up and thinks…”
Nobody wakes up and thinks I can’t wait for some confrontation today! Unfortunately though, when you employ people or you work with people, or just
“What did YOU learn from it?”
What did YOU learn from it? If you have access to formal structured education in any topic it can be a great way to learn…
Perfection can get in the way…
Perfection can get in the way… Years ago, I had this young staff member who had every attribute to become a good hairdresser. Well, almost
“Should you really be in business?”
Should you really be in business? Obviously this is not directed at you personally, but not everyone should be in business! In fact there are
Are you an obsessive?
Are you an obsessive? I love it when you meet someone who has an obsession, someone who is driven and passionate about their product or
“I was thinking about you today and…”
I thought to myself, “What’s the single most important job you have as an owner or manager?” Here’s a clue; “It not being the busiest
5 tips to build your client base
“What’s the fastest way to build my column?” That’s often the question, the end game, the purpose, the reason or result of why we do
7 Steps to learning new things…
I am often asked, “How do I get people who have been in the company a long time to keep learning new things?” I think