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‘The Two Minute Salon Manager' short, sharp and to the point. These videos are aimed at helping salon owners, managers and their teams succeed.
Are you the King [or Queen] of feedback? Feedback is letting people know how they are performing, and one of the most effective ways of
When you open a business very few people are thinking of the day they will sell it. The reality is that most businesses in the
I heard a great quote the other day; “Education is not a pail to be filled, but a fire to be lit.” It made me
Will you choose to bounce back? I meet many salon owners all over the world, some are doing really well. Some are pretending to do
When it comes to your colour business who is your competition? I present a seminar called ‘Grow My Colour Business’ it’s aimed at salon owners
“Is it still working?” It doesn’t matter what the ‘it’ in question is. Whether it’s the way you do consultations, the way you recruit new
If you are an owner or manager, you probably have systems, and vision statements, and job descriptions and policy manuals… and that’s just the beginning
What’s the ‘culture’ like in your salon? I suppose the obvious question to ask is, “What do I mean by ‘culture’?” I usually answer by
Do you own your attitude? Or do you let other people determine how you feel? An attitude is a ‘feeling’ an ‘emotional state’, and we
If you are one of those people just starting out on a career in the hairdressing industry, ‘congratulations and welcome’ to what can be an
I know what your top 3 challenges are! I often start my management seminars by saying, “If you’re a salon owner, or manager I know
Almost everyone at some point in their career is an assistant to someone else. It's an incredibly important job, so what does it take
Good managers don’t just happen, [well maybe some of them do]. But for most people becoming an effective manager is about learning the skills to
“What’s the fastest way to build my column?” That’s often the question, the end game, the purpose, the reason or result of why we do
The secret to long term success is client retention! Clients have a choice, they don’t have to come back to you! But you and I
I went to the dentist last week, and I didn’t get a discount! While I was at the dentist I had the car cleaned and
How good is your receptionist? I go to a lot of different salons as a client and very rarely do I go to the same
What’s your average bill? I’ve often said “That I don’t trust most industry statistics”… but I continue by saying “But ask yourself, what if it
Hairdressing is part of the service industry. Part of what we do is serve others, nothing wrong with that, hairdressing is a very honourable trade
Don’t be average! One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of
Where did they go? Retention is such an important word in the hair and beauty business. “You don't necessarily become the best most successful and
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience
“You have enormous courage!” Seriously, I really congratulate you for having the courage to do what you do every day. Whoever you are and whatever
You can’t do everything yourself! When you’re running a small business it is tempting to think you can do everything yourself and only ask for
What’s on your list? We all have a list, …I do too It’s a list of all the reasons why you can’t do it, reasons
What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people
“What are the 3 most important numbers for a stylist to focus on?” Productivity matters, that’s the harsh reality, and it’s by measuring and tracking
Should I enter the hairdressing awards? I was asked that question recently by a salon owner who was contemplating whether or not to enter the
You’re not really selling shampoo! ‘The professional beauty market is flooded with great products’. And today, as consumers we are spoilt for choice, so whilst
Life’s too short to put up with people on your team who take all the joy out of coming to work. Whether you are a
“Do you follow through on the decisions you make?” If you are like most people the answer will be “not always”. At different times we
If there were just ‘3 numbers’ to focus on what would they be? I remember the day when I first got computerised at the salon
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