How well do you handle the H.E.A.T?
How well do you handle the H.E.A.T? We all get complaints sometimes, right? … I mean, sometimes stuff just happens, people complain and we have
What does it mean to you?
What does it mean to you? I’ve been talking about change a lot lately… maybe more than usual. Maybe it’s because the older you get
I still think I’m 40 but unfortunately…
“I still think I’m 40! But then I look in the mirror and I realise that unfortunately, I’m not… Where did the last 20+ years
How should I motivate my team?
“How should I motivate my team?” I’m probably asked that question more than any other. If the way you currently try and do it involves
What’s your motive for action?
Do you know where the word ‘motivation’ comes from? I usually start my seminars by asking, “What would you like to get out of today?”
What is your what?
So, “What is it that you want to achieve now?” If you are a salon owner think back to when you began on this journey
How well do you really know your team?
How well do you really know your team? I once heard the phrase, ‘Starbucks are growing their business one cup of coffee at a time’.
What’s stopping you?
What’s Stopping You? Why is it some salon businesses prosper while others struggle? It happens everywhere and regardless of what the economy is doing so
When did you last really thank someone?
When did you last really thank someone? I don’t mean the cursory “thank you” that hopefully we all say many times a day, usually without
How do you spell CONSULTATION?
Question: How do you spell CONSULTATION? Answer: O-P-P-O-R-T-U-N-I-T-Y …and all too often, it’s a missed opportunity! Why do so many hairdressers skip the consultation… and
How engaged are your team?
The phrase “Our team is our greatest asset” may very well win the award for the most popular business cliché. But it’s true, ‘Your people
What is your real business?
Obviously you know I am going to have an answer to that question which is going to challenge your thinking, because I am going to
How do you make people feel?
How do you make people feel? Don’t just gloss over that question… When a client comes to your salon, ask yourself ‘How do you really
Don’t be average!
Don’t be average One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of
Creating a culture of success
I’m often asked “How do you create a culture of success?” As a salon owner, your own talent, qualifications and skills will only get you
What are hairdressers really like?
What are hairdressers really like? I was asked that question once as part of an evaluation on how best to communicate with hairdressers from a
“7 steps to stay on top”
Being in business isn’t easy, it can be fraught with challenges. So as owners and managers it’s important to always be looking at ways to
How can you create ‘moments’?
The power of moments… Why do certain fleeting moments and experiences have a lasting effect on us? And from a business point of view how
Do you want more?
Do you want more? Exactly ninety five percent of people would like to be get, be, do or have more… and the other 5% probably
You are not a star and you are not an artist.
I’m sorry but ‘You are not a star and you are not an artist!’ I’m a hairdresser and I love what I do! I’m proud
Too much to do and never enough time to do it…
I once read, “there is never enough time to do everything that you have to do, …and there never will be.” My first thought was
“Don’t mess with the money! Capeesh?”
Not on my shift! This is going to polarise you. You’ll either read this and think, ‘Yeah that happens in my salon too’. Or you’ll
6 ways to improve your salon service level.
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience
Where did they go?
Where did they go? Retention is such an important word in the hair and beauty business. “You don’t necessarily become the best most successful and
Just start, you never know where it will lead…
Just start, you never know where it will lead… Many of us don’t start something because we don’t think we are good enough, or we
Start by asking a question.
Change starts by asking a question. I’ve never met anyone who is where they want to be. Everyone wants to be, to do, to have,
People leave jobs not managers.
“People don’t leave jobs they leave managers.” I heard that expression recently and it got me reflecting on the managers I had worked for, or
How to be more productive
In the UK we are bombarded with never-ending talk about BREXIT. Yesterday I was listening to a TV debate about ‘productivity’ and how the UK
Are you getting better at it?
What are you doing to get better at it? The obvious response is, “Better at what?” And the answer is “Better at everything and anything!”
Do you really want to win?
Do you really want to win? I am often asked to be a judge for various hairdressing industry awards and when my schedule permits I
But is it easier for the client?
But is it easier for the client? I was sent an email recently from a company whose services I were using and part of the
Do you have courage?
Do you have courage? Years ago I had the privilege of having dinner with the late Toni Mascolo one of the brothers and founding partners