Your weekly dose of inspiration and education

‘The Two Minute Salon Manager' short, sharp and to the point. These videos are aimed at helping salon owners, managers and their teams succeed.

The 2 min manager free stuff

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Just start

We all have people we admire for their ability to do something well but it's worth remembering that there was always a point in time when they were only as good as you are now. What sets them apart is that they made a decision to master that skill and committed to making it happen.

That is what you have to do….. just start! And just by starting you are way ahead of most people who lack the courage to even try!

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Focus on the process and the results will come

Having goals is important but having goals on their own won't guarantee the results.

If you want to increase the likelihood of getting the results you want, then start focussing on the processes involved and trust that the results will come!

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Make me feel important!

Having the ability to make someone feel like they are the only one in the room is a very important skill to develop as hairdressers. We want our clients to feel important, that we don't take them for granted and that we are 100% focused on them.

How good does it make you feel when someone blows you away with their friendliness and service?

Check out these top tips that will help you ensure that every client who walks in your door feels important and that you are completely focused on them.

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Do you want more?

Most people want more but if you ask them what they are doing to learn how to get more, most people are doing very little, if anything at all.

What are you doing to get a different outcome? Most people spend more time planning for their summer holiday than their life but if you want something different to happen it's all down to YOU! YOU are your greatest asset so it's important to spend time planning what you need to do and developing yourself so you get more as a result. Here are some practical tips on how to get started.

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5 steps to improve Client Retention

The secret to long term success is client retention. If we worked as hard at keeping the clients we have, as we do at attracting new clients, then perhaps we wouldn't need as many new clients? Keeping existing clients really is the secret to long-term success!

Here are 5 steps to help you ensure you keep your clients as long as possible!

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Give them a reason to prebook

You don't get to be a fully booked and well-rewarded hairdresser just by doing great work. For that to happen you need to be doing the most work and that means pre-booking people for their next appointment before they walk out of the door.

Pre-booking your clients is an easy thing to do when you know how…..

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What’s your average bill?

What's your average bill and why is it even important?

Your average bill is an important number to understand because the higher it is the fewer clients you need to see in order to generate the same amount in revenue.

A high average bill is a reflection of how successful you are as a ‘well-rounded hairdresser'.

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One client at a time

“You build your business, or your column, one client at a time.”

The very lifeblood of our business is fuelled by not just attracting new people, but…

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Finish strong!

Finish Strong! Only three weeks until Christmas! And for most salons, this is the busiest time of the year… Some businesses have had a good

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Is it still working?

“Is it still working?” It doesn’t matter what the ‘it’ in question is. Whether it’s the way you do consultations, the way you recruit new

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