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‘The Two Minute Salon Manager' short, sharp and to the point. These videos are aimed at helping salon owners, managers and their teams succeed.
In many countries and states, we are already starting to see a gradual lifting of restrictions and re-opening of salons. As salons prepare to re-open
Welcome to this special episode of ‘The Two Minute Salon Manager’. I hope you are bearing up okay in this time of uncertainty. I think
Finish Strong! Only three weeks until Christmas! And for most salons, this is the busiest time of the year… Some businesses have had a good
Salon owners often ask my opinion as to whether or not they should open a second salon. The thing to be careful of is assuming
I was talking to someone recently who had met a very well known political figure. And even though they had only met them for a
As an owner or manager, how do you split your time? I hate it when someone says this to me, but the answer is, “It
Every day we have 24 hours in which to ‘DO’ stuff. The challenge that most of us have is that we talk about ‘Doing’ as
How do you go about giving people feedback? As an owner or manager, part of your job is to build a team and to grow
Walt Disney once famously said… “You can dream, create, design and build the most wonderful place in the world, but it takes people to make
You can’t succeed on your own! To succeed you need other people. Sometimes that means other people inside your team, other times it means ‘Collaborations’
Are you achieving your goals? If you are like most people the answer will be, “some of them, yes!” And some of them “No” I
Do you talk ‘Team,’ but reward the ‘Individual’? That’s what many salon owners do, they talk, … “Team this, team that, and team the other.”
As ‘managers of people’ some of what we do with our team on a daily basis is about getting them to change something that they
What will matter the most? Think about it…when you look back at the end of your career what will have really mattered? Sure, money is
If you are like most salon owners, you opened up a business without giving a lot of thought to the fact that you will ‘be
Being the boss can be hard …but, no one ever said it would be easy! Not everyone aspires to one day ‘be the boss’, and
What part of the ‘cycle’ is your team in? Teams aren’t always on a high or a low. I read somewhere once that ‘teams are
Are you the King [or Queen] of feedback? Feedback is letting people know how they are performing, and one of the most effective ways of
When you open a business very few people are thinking of the day they will sell it. The reality is that most businesses in the
I heard a great quote the other day; “Education is not a pail to be filled, but a fire to be lit.” It made me
Will you choose to bounce back? I meet many salon owners all over the world, some are doing really well. Some are pretending to do
When it comes to your colour business who is your competition? I present a seminar called ‘Grow My Colour Business’ it’s aimed at salon owners
“Is it still working?” It doesn’t matter what the ‘it’ in question is. Whether it’s the way you do consultations, the way you recruit new
If you are an owner or manager, you probably have systems, and vision statements, and job descriptions and policy manuals… and that’s just the beginning
What’s the ‘culture’ like in your salon? I suppose the obvious question to ask is, “What do I mean by ‘culture’?” I usually answer by
Do you own your attitude? Or do you let other people determine how you feel? An attitude is a ‘feeling’ an ‘emotional state’, and we
If you are one of those people just starting out on a career in the hairdressing industry, ‘congratulations and welcome’ to what can be an
I know what your top 3 challenges are! I often start my management seminars by saying, “If you’re a salon owner, or manager I know
Almost everyone at some point in their career is an assistant to someone else. It's an incredibly important job, so what does it take
Good managers don’t just happen, [well maybe some of them do]. But for most people becoming an effective manager is about learning the skills to
“What’s the fastest way to build my column?” That’s often the question, the end game, the purpose, the reason or result of why we do
The secret to long term success is client retention! Clients have a choice, they don’t have to come back to you! But you and I
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