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‘The Two Minute Salon Manager' short, sharp and to the point. These videos are aimed at helping salon owners, managers and their teams succeed.
Congratulations and welcome to what can be an exciting, fun, worthwhile and potentially well-paid career.
For some it doesn't always become a great career so here are 5 bits of advice to help you on your way…..
Everyone I have ever met who is successful at what they do has one thing in common, they never stop learning!
Are you achieving your goals? If you are like most people the answer will be “some of them yes!” and some of them “no”.
There are two types of goals, outcome goals and process goals. Achieving your outcome or results goal is dependent on achieving your process goal.
The process is the most important as if you focus on this, you'll get the results!
“Focus on the process and the results will take care of themselves.”
The easy option is to keep doing what you're doing just because that's what you've always done….but maybe this isn't working anymore.
Ask yourself the question “is it still working” then give yourself an honest answer. Once you have acknowledged that it isn't working anymore and something needs to change, then you are already moving forward.
Next, it's about working out some alternative ways of achieving the outcome and becoming unstuck….. Now keep going!
If there was one thing that you could do right now today that would make you a better hairdresser, or manager or salon owner, what would it be?
Imagine if you changed just one thing a day, or even just one a week, where you would be in 12 months from now….?
“If you don’t grow, your business never will.” Whether you are an individual or a salon owner, what are you doing to ensure that
We all have people we admire for their ability to do something well but it's worth remembering that there was always a point in time when they were only as good as you are now. What sets them apart is that they made a decision to master that skill and committed to making it happen.
That is what you have to do….. just start! And just by starting you are way ahead of most people who lack the courage to even try!
Having goals is important but having goals on their own won't guarantee the results.
If you want to increase the likelihood of getting the results you want, then start focussing on the processes involved and trust that the results will come!
Having the ability to make someone feel like they are the only one in the room is a very important skill to develop as hairdressers. We want our clients to feel important, that we don't take them for granted and that we are 100% focused on them.
How good does it make you feel when someone blows you away with their friendliness and service?
Check out these top tips that will help you ensure that every client who walks in your door feels important and that you are completely focused on them.
Most people want more but if you ask them what they are doing to learn how to get more, most people are doing very little, if anything at all.
What are you doing to get a different outcome? Most people spend more time planning for their summer holiday than their life but if you want something different to happen it's all down to YOU! YOU are your greatest asset so it's important to spend time planning what you need to do and developing yourself so you get more as a result. Here are some practical tips on how to get started.
The secret to long term success is client retention. If we worked as hard at keeping the clients we have, as we do at attracting new clients, then perhaps we wouldn't need as many new clients? Keeping existing clients really is the secret to long-term success!
Here are 5 steps to help you ensure you keep your clients as long as possible!
You don't get to be a fully booked and well-rewarded hairdresser just by doing great work. For that to happen you need to be doing the most work and that means pre-booking people for their next appointment before they walk out of the door.
Pre-booking your clients is an easy thing to do when you know how…..
What's your average bill and why is it even important?
Your average bill is an important number to understand because the higher it is the fewer clients you need to see in order to generate the same amount in revenue.
A high average bill is a reflection of how successful you are as a ‘well-rounded hairdresser'.
Business can be a lot like sport. When it boils down to it, one team wins because they are doing lots of little things better than the other team… and it's the same in business.
What are the little things that set you apart and will make you a winner?
“You build your business, or your column, one client at a time.”
The very lifeblood of our business is fuelled by not just attracting new people, but…
In many countries and states, we are already starting to see a gradual lifting of restrictions and re-opening of salons. As salons prepare to re-open
Welcome to this special episode of ‘The Two Minute Salon Manager’. I hope you are bearing up okay in this time of uncertainty. I think
Finish Strong! Only three weeks until Christmas! And for most salons, this is the busiest time of the year… Some businesses have had a good
Salon owners often ask my opinion as to whether or not they should open a second salon. The thing to be careful of is assuming
I was talking to someone recently who had met a very well known political figure. And even though they had only met them for a
As an owner or manager, how do you split your time? I hate it when someone says this to me, but the answer is, “It
Every day we have 24 hours in which to ‘DO’ stuff. The challenge that most of us have is that we talk about ‘Doing’ as
How do you go about giving people feedback? As an owner or manager, part of your job is to build a team and to grow
Walt Disney once famously said… “You can dream, create, design and build the most wonderful place in the world, but it takes people to make
You can’t succeed on your own! To succeed you need other people. Sometimes that means other people inside your team, other times it means ‘Collaborations’
Are you achieving your goals? If you are like most people the answer will be, “some of them, yes!” And some of them “No” I
Do you talk ‘Team,’ but reward the ‘Individual’? That’s what many salon owners do, they talk, … “Team this, team that, and team the other.”
As ‘managers of people’ some of what we do with our team on a daily basis is about getting them to change something that they
What will matter the most? Think about it…when you look back at the end of your career what will have really mattered? Sure, money is
If you are like most salon owners, you opened up a business without giving a lot of thought to the fact that you will ‘be
Being the boss can be hard …but, no one ever said it would be easy! Not everyone aspires to one day ‘be the boss’, and
What part of the ‘cycle’ is your team in? Teams aren’t always on a high or a low. I read somewhere once that ‘teams are
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