Change the way you…
As ‘managers of people’ some of what we do with our team on a daily basis is about getting them to change something that they
Your weekly dose of inspiration and education
‘The Two Minute Salon Manager' short, sharp and to the point. These videos are aimed at helping salon owners, managers and their teams succeed.
Latest Episode:
What will matter the most?
What will matter the most? Think about it…when you look back at the end of your career what will have really mattered? Sure, money is
10 Things great bosses do! Part 2
If you are like most salon owners, you opened up a business without giving a lot of thought to the fact that you will ‘be
10 things great bosses do! Part 1
Being the boss can be hard …but, no one ever said it would be easy! Not everyone aspires to one day ‘be the boss’, and
The cycle of teams
What part of the ‘cycle’ is your team in? Teams aren’t always on a high or a low. I read somewhere once that ‘teams are
Are you the King (or Queen) of feedback?
Are you the King [or Queen] of feedback? Feedback is letting people know how they are performing, and one of the most effective ways of
Could you sell your business?
When you open a business very few people are thinking of the day they will sell it. The reality is that most businesses in the
Has your fire been lit?
I heard a great quote the other day; “Education is not a pail to be filled, but a fire to be lit.” It made me
Will you choose to bounce back?
Will you choose to bounce back? I meet many salon owners all over the world, some are doing really well. Some are pretending to do
Who is your colour competition?
When it comes to your colour business who is your competition? I present a seminar called ‘Grow My Colour Business’ it’s aimed at salon owners
Is it still working?
“Is it still working?” It doesn’t matter what the ‘it’ in question is. Whether it’s the way you do consultations, the way you recruit new
The most underused management strategy?
If you are an owner or manager, you probably have systems, and vision statements, and job descriptions and policy manuals… and that’s just the beginning
5 steps for building a great salon culture
What’s the ‘culture’ like in your salon? I suppose the obvious question to ask is, “What do I mean by ‘culture’?” I usually answer by
Do you own your attitude?
Do you own your attitude? Or do you let other people determine how you feel? An attitude is a ‘feeling’ an ‘emotional state’, and we
5 tips for starting out in hairdressing.
If you are one of those people just starting out on a career in the hairdressing industry, ‘congratulations and welcome’ to what can be an
Your top 3 challenges!
I know what your top 3 challenges are! I often start my management seminars by saying, “If you’re a salon owner, or manager I know
Top 10 tips to be the best assistant!
Almost everyone at some point in their career is an assistant to someone else. It's an incredibly important job, so what does it take
6 traits of a good manager.
Good managers don’t just happen, [well maybe some of them do]. But for most people becoming an effective manager is about learning the skills to
5 tips to build your client base.
“What’s the fastest way to build my column?” That’s often the question, the end game, the purpose, the reason or result of why we do
7 steps for client retention
The secret to long term success is client retention! Clients have a choice, they don’t have to come back to you! But you and I
No more discounts!
I went to the dentist last week, and I didn’t get a discount! While I was at the dentist I had the car cleaned and
How good is your receptionist?
How good is your receptionist? I go to a lot of different salons as a client and very rarely do I go to the same
What's your average bill?
What’s your average bill? I’ve often said “That I don’t trust most industry statistics”… but I continue by saying “But ask yourself, what if it
When is it time to fire your client?
Hairdressing is part of the service industry. Part of what we do is serve others, nothing wrong with that, hairdressing is a very honourable trade
Don't be average!
Don’t be average! One of the most rewarding experiences is when you see the next generation of young hairdressers coming through. The next batch of
Where did your clients go?
Where did they go? Retention is such an important word in the hair and beauty business. “You don't necessarily become the best most successful and
6 ways to improve salon customer service
How can you improve customer service? Salon success is not just about your technical and creative skills, it’s also about giving your clients an experience
You have enormous courage!
“You have enormous courage!” Seriously, I really congratulate you for having the courage to do what you do every day. Whoever you are and whatever
You can’t do everything yourself
You can’t do everything yourself! When you’re running a small business it is tempting to think you can do everything yourself and only ask for
What's on your list?
What’s on your list? We all have a list, …I do too It’s a list of all the reasons why you can’t do it, reasons
What can you do in 5 seconds?
What can you do in 5 seconds? Most people would say, “not much”. But, what can you do in 5 seconds to give the people
What 3 numbers should a stylist focus on?
“What are the 3 most important numbers for a stylist to focus on?” Productivity matters, that’s the harsh reality, and it’s by measuring and tracking