My 16 year old daughter ‘Indigo’ is on school holidays, and this week she got her first job working as a shop assistant in a clothing store.
Over dinner that night she was excitedly telling us about her new job and she said “…and do you know dad, that they have a target for how much the store does every day and today we beat it by £250… Booyachicola!” … and she beamed with pride!
For anyone who hasn’t figured it out, ‘Booyachicola’ is Indigo speak for expressing great happiness at a job well done!
She went on to tell me that each of the staff had a personal daily target and said, “And I beat mine on my first day.” Which was followed by more Booyachicola!”
It got me thinking about how quickly she had understood that in business ‘productivity matters’, that goals are normal, and that it feels good to get them.
And yet there are many salon owners who have no business goals, many staff who have no idea what they do each day or week, and no idea whether what they do achieve is good or bad.
Every salon manager should have clear financial goals, they should know what the daily and weekly breakeven point is and whether or not they achieve it.
Every staff member should understand what the ‘key performance indicators’ are that their results will be measured against and be aware of how they are performing against expectations.
And finally everyone should do a little dance and say ‘Booyachicola’ or something to that effect even if it is under their breath because it’s important to celebrate your successes!
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Have a great week!